Property Executive
International Capital Trading
Total des années d'expérience :15 years, 6 Mois
➢ Maximise occupancy with minimal turnaround times.
➢ Making sure that all workflow is according to the SOP provided by the company.
➢ Managing the customer payment according to the company policy to ensure the tenants receive maximum satisfaction.
➢ Meet prospective and current customers to deal with any issues or queries relating to renting the property ensuring Customer Satisfaction.
➢ Provide high quality of customer service and take an active role in the tenant retention program.
➢ Respond promptly to all inquiries, either by email or phone.
Carry out regular property inspections and report it to the Property Operation Manager.
➢ Escalate any rent discount requests and obtains approvals as per the policy.
➢ Communicate the lease details to the tenant and liaise with Finance and Accounts department for the lease payments.
➢ Prepare a copy of the standard lease agreement and get it signed by the tenant.
➢ Retain the copy of the signed lease agreement in the records together with current tenant's documents.
➢ Arrange for a joint move-in inspection with the tenant.
➢ Prepare the list of contracts expiring in the next three months and forward notices to tenants for either renewal or cancellation per the policy.
➢ Notifies Maintenance department for the inspection dates for the cancelled/breached lease agreements.
➢ Prepare a clearance letter and obtains approval as per the policy.
➢ Evaluate the break of lease terms and obtains further approval/rejection as per the policy.
➢ Obtain and Maintains up-to date tenants documents in the tenant file with hard copies of the all documents generated during the leasing process.
➢ Updates the residential wait list database with clients’ details and contacts them when required properties become available.
➢ Coordinate with the Maintenance section for all maintenance related queries.
➢ Arrange tenants-move out inspections.
➢ Ensure all the information in Oracle is accurate and updated.
➢ Performs any other relevant task as directed by Property Operation Manager.
➢ Getting the task of new projects on daily basis for the taking over of different buildings
➢ Conduct the Properties inspection along three different team
➢ Manipulating the information gathered from inspection
➢ Finalized required information and documents ready to be updated on the system
➢ Making sure that all work flow is according to the SOP provided by company
➢ Taking over new properties and working with different departments to manage it accordingly
➢ Coordinate with the landlord to finalize the takeover process
➢ Providing the satisfactory feedback to all the tenants with the formal notice and call as according to the company policy
➢ Managing the customer payment according to the company policy to ensure the tenants receive maximum satisfaction
➢ Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts
➢ Calculate premiums and establish payment method
➢ Confer with clients to obtain and provide information when claims are made on a policy
➢ Contact underwriter and submit forms to obtain binder coverage
➢ Develop marketing strategies to compete with other individuals or companies who sell insurance, Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
➢ Install bookkeeping systems and resolve system problems
➢ Perform administrative tasks, such as maintaining records and handling policy renewals
➢ Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
➢ Check to ensure that appropriate changes were made to resolve customers' problems
➢ Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computer
➢ Making calls to customer for their product reminder
➢ Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
➢ Refer unresolved customer grievances to designated departments for further investigation
➢ Review insurance policy terms in order to determine whether a particular loss is covered by insurance
➢ Follow rules and regulation as per the company standard
➢ Maintaining the master sheet for the task completed
➢ Updated the manager with every quarter financial report
➢ To exercise general control over all activities in Stores Department.
➢ To ensure safe keeping both as to quality and quantity of materials.
➢ To maintain proper records.
➢ To initiate purchase requisitions for the replacement of stock of all regular stores items whenever the stock level of any item of store approaches the minimum limit fixed in respect thereof.
➢ To initiate action for stoppage of further purchasing when the stock level approaches the maximum limit.
➢ To check and receive purchased materials forwarded by the receiving department and to arrange for the storage in appropriate places.
➢ To reserve a particular material for a specific job when so required.
➢ To issue materials only in required quantities against authorised requisition notes/material lists.
➢ To check the book balances, with the actual physical stock at frequent intervals by way of internal control over wrong issues, pilferage, and etc. way over wrong issues,
➢ Providing the schedule to all the coworker to ensure the workflow according the company policy