Personal Banking Adviser - Branch Banking
Emirates NBD Bank
Total years of experience :11 years, 11 Months
>Its front desk sales and services position in the branch of Emirates NBD Bank
To serve the walk in customers of the branch
>It includes to provide sales and services advisory to the customers
>Personal banking adviser (PBA) is one solution to all the banking products and services
Job role includes to increase the new to bank customer volume and offer new products to the existing clients as well
>In PBA position where we are serving retail banking customer as well as SME clients so its goo platform to grab the fill company payroll by serving in a better way to SME clients
>As per bank policy we are trained to provide best solutions to customer financial needs with the transoarency
Create and open up business development opportunities
Achieve strong customer satisfaction issues within given time frame
Develop and maintain relationships with new and existing clients in order to get more business out of it by cross selling the Emirates NBD products and services
Achieve the right product mix to ensure the overall business goals are met
Provide personalized customer service and identify their needs
Carry out training activities to acquire the level of knowledge required for the function learn and adhere to the policies, standards and procedures.
Working as a team player and support each other.
Finding various new companies to generate new business & arranging promotional programs (work site) to get business from listed companies and NTB customer.
Maintain good working relationship with other department
I worked in Etisalat UAE on project basis as documents controller executive, in my job responsibilities I was assign to validate the applications of new projects, Validate new to UAE and new to company customer’s applications. Make a strong and good relationship B2B with all vendors of Etisalat to keep the business information updated and escalate the issues and problems to the product department to enhance the services.
Account opening
Dealing with walk in customers
Provide after sales services to the existing customers
Assist to new customers and create awareness about the product and provide product knowledge
Increase sales volume by using all the channels Calling, meeting with customers at their place meet with new customers at branch
That time AB Limited was planning to launch junior account and debit card I was an active team member.
I suggest a strategy of marketing the product for the junior group at schools, academies, playing areas, social clubs, picnic places and learning centers.
I also plan kiosks at different location.
I manage an area for the duration of 6 months and bring the maximum junior saver accounts to the bank in the whole province.
I penetrate the product in direct dealing with the existing account holders that they should open junior savers account for their kids as well, it was itself a self-motivational product.
I also purpose a welcome kit with gifts for the kids who will open junior account with the bank, and this plan was successfully launched and appreciated by the team as well as customers feedback was also awesome.
Masters of Business Administration (MBA-Marketing), from COMSATS University Lahore.