Sr Online Sales and Customer Support officer
Tiles in Style LLC DBA Taza Supples USA
Total years of experience :14 years, 2 Months
• providing help and advice to customers using your organization’s products or services;
• communicating courteously with customers by telephone, email, letter and face to face;
• investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
• handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
• issuing refunds or compensation to customers;
• keeping accurate records of discussions or correspondence with customers;
• analyzing statistics or other data to determine the level of customer service your organization is providing;
• producing written information for customers, often involving use of computer packages/software;
• writing reports analyzing the customer service that your organization provides;
• developing feedback or complaints procedures for customers to use;
• improving customer service procedures, policies and standards for your organization or department;
• meeting with other managers to discuss possible improvements to customer service;
• being involved in staff recruitment and appraisals;
• training staff to deliver a high standard of customer service;
• leading or supervising a team of customer service staff;
• learning about your organization’s products or services and keeping up to date with changes;
• Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
as well as technical support to the customers from US Canada, France, UK.
•Giving training to the customers about the software CellsmartPOS how it works.
•Giving them full remote assistance through Team viewer software.
•Updating data from the CRM and maintain records as needed.
•Dealing with the developers and fix the issue with the software.
Customer Relationship Management over the phone and on emails.
Online buy sell whole sales phone number on DIDXCHANGE.
Provides support for all areas of the technical support function including communications software, test tools, performance, capacity planning, and ecommerce technology as required. Works as team member to develop, design and implement technical support systems or to complete specialty functions. Coordinates and completes projects according to plan.
Assist application development with design configuration, implementation and problem resolution. Serve as member of a project team or as an individual contributor as needed.
