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Fahci seyfeddine, Customer Sales Representative

Fahci seyfeddine

Customer Sales Representative·Al Futtaim Group

Qatar

Master's degree, Ecology

Work experience

Total years of experience: 7 years, 9 months

Customer Sales Representative

April 2025 - Present

Al Futtaim Group

Doha, Qatar

April 2025 - Present

Company industry:
Retail & Wholesale

MedicalLaboratoryTechnecian

January 2021 - June 2024

MILA LAB

Mila, Algeria

January 2021 - June 2024

Ensured diagnostic excellence by personally managing the testing ofover 200 samples daily, maintaining a 99%
accuracy rate that healthcare providers relied on for critical patient care.
Took ownership oflaboratory integrity by meticulously calibrating sensitive instruments, resulting in near-zero
equipment downtime and consistently reliable results.
Acted as a technical consultant for medical staff, interpreting complex results and recommending workflow
improvements that directly enhanced patient outcomes.
Company industry:
Medical Clinic

Receptionist

January 2021 - June 2024

MILA LAB

Mila, Algeria

January 2021 - June 2024

Created a welcoming environment for patients, guiding them through the appointment process with a focus on
empathy, which earned a 95% satisfaction rating.
Championed data privacy by strictly managing sensitive patient records in full compliance with HIPAA regulations,
maintaining a perfect 100% privacy score.
Streamlined administrative operations by efficiently handling high-volume inquiries and coordinating closely with
doctors to ensure a smooth, stress-free experience for every patient.
Company industry:
Medical Clinic
Job role:
Customer Service and Call Center

Field Sales Specialist

February 2020 - January 2021

MOBILIS

Mila, Algeria

February 2020 - January 2021

*Spearheaded on-the-ground promotional campaigns, strategically engaging potential clients to boost SIM card sales and increase service adoption by 30%.

*Delivered persuasive demonstrations and insightful consultations on ATM and mobile services, successfully converting inquiries into loyal customers.

*Cultivated lasting customer relationships through exceptional follow-up, creating a strong brand presence and driving repeat business.
Company industry:
IT Services
Job role:
Customer Service and Call Center

Customer service and sales specialist/Cashier

January 2018 - January 2020

OUTLET

Mila, Algeria

January 2018 - January 2020

*Delivered exceptional customer experiences by providing personalized styling guidance and product recommendations, resulting in increased sales and customer satisfaction.

*Accurately managed all point-of-sale activities, including cash handling, payment processing, and end-of-day register balancing to ensure seamless transactions.

*Enhanced store operations by optimizing merchandise displays, replenishing inventory, and maintaining a visually appealing and organized retail environment.
Company industry:
Retail & Wholesale
Job role:
Sales

Education

Houari Boumediene University Of Science And Technology

July 2019

July 2019

Master's degree, Ecology

Algeria

Abdelhafid Boussouf University Centre Of Mila

June 2017

June 2017

Bachelor's degree, Biological And Environmental Sciences

Algeria

Skills

Laboratory Techniques

Expert

Versant

Expert

Communications

Expert

Field Work

Expert

Teamwork

Expert

العمل الجماعي

Expert

عمل التحاليل

Expert

arcgis

Beginner

softlam

Expert

teamwork

Expert

versatile

Expert

adaptation

Expert

Secretarial

Intermediate

Excel

Intermediate

Customer service

Expert

Science

Expert

Administration

Intermediate

Microsoft Excel

Intermediate

Sales

Intermediate

Microsoft Office

Intermediate

Receptionist

Intermediate

Front Office

Intermediate

Management

Expert

Marketing

Expert

Data Entry

Expert

Accounting

Intermediate

Event Management

Intermediate

CAREGIVING

Intermediate

CALIBRATION

Intermediate

CONSULTING

Intermediate

DIAGNOSTIC TESTS

Intermediate

EMPATHY

Intermediate

FIELD RESEARCH

Intermediate

MEDICAL LABORATORY TECHNICIAN MLT ASCP

Intermediate

OCEANOGRAPHY

Intermediate

POLLUTION PREVENTION

Intermediate

WORKFLOW MANAGEMENT

Intermediate

Languages

English

Intermediate

Arabic

Native Speaker

French

Intermediate

Training and Certifications

Certifications
scuba diving
al murdjan
Jul 2018
Training
Medical Laboratory technician
Mila lab
Jan 2021

Hobbies and interests

Chemistry:
scuba diving, football, gym, photography, handball