Country Manager
Westcon Comstor
Total years of experience :20 years, 1 Months
Managing Qatar Telco's and Global accounts in GSI middle east team
Responsible for achieving Sales target and managing the sales team and Relationship management. 30% manage existing clients and 70% generating new leads.
Accomplishments:
• Launching Ooredoo Top-up Promo for Pre-Paid customers and average 100K Top-ups daily
• Launching Ooredoo Mega Promo with Mercedes NBK Qatar and 10M QAR gross revenue achieved
• Launching 3rd Party portal Ooredoo Extra with co-operation with all Ooredoo partners
• RBT Service Management and 200 % revenue growth in 2015
• Launching New Ooredoo Branded services and with 20M QAR Gross revenue for Year 2015
• Achieving +50% for Ooredoo Qatar PSMS Target for the year 2015
Accountabilities:
• Manage all the CPs on a daily Basis
• Solve CPs issues and liaise with internal TIMWE /Ooredoo's teams to solve those Negotiation and closing contracts with 3rd part CPs.
• Responsible for delivering the CP plan Developing and implementing a company-wide go-to-market plan, working with all departments to execute.
• Bring new CPs on board according to the defined plan
• Responsible for all UAT 3rd party test and clear all show stoppers to Launch successfully.
• Managing All Ooredoo & TIMWE Mega and Mini Promo’s from the Ministry approval, Business case approval, Marketing Plan creating and executing, UAT and all stakeholders’ approvals, verbiages creating and translating, customer complaints and resolving and ending with the Prize delivery event for the Promo.
• Identify, pursue and develop relationships with Ooredoo stakeholders
• Pro-actively manage Ooredoo expectations and effectively delegate remaining issues to relevant centres of support
• Ensure that the CP’s is receiving appropriate levels of support, through utilising the available resources
• Respond in a timely manager to customer enquiries and ensure that the appropriate response / action is delivered
• Maintain regular contact with each CP to identify emerging service issues
• Proactively provide input into customer service strategy, procedures and direction.
• Work closely with the Client Operations and Sales teams
• Utilise effective project management to co-ordinate within all CP’s projects
• Develop an upsell strategy for each service.
• Develop target strategy for increasing the services engagement and revenue
• Coordinate and contribute to internal communications with all CP’s as required to manage Mobile services within Ooredoo portfolio
• Responsible for all CPs approvals in Ooredoo before launching a new service
• Responsible of all UAT activities and approvals.
• Responsible for defining integration timelines together with local IT team Finding a new Marketing channels for all premium services.
• Defines reports for CPs
• Responsible for all the branded marketing services and actions in Ooredoo (promos, portals, corporate services, etc.)
• Responsible to deliver the strategy and marketing plan
• SPOC for Ooredoo in all Marketing related issues
• Responsible to develop the portals - operational
• Responsible to implement all the actions defined on marketing plan and roadmap on the portals
• Prepare communication plan and request approvals
• Quality Assurance and ensure the correction with the rest of the team (IT, design and HQ team)
• Responsible for reports analysis to detects issues and suggests improvements
• Responsible for Evaluate competitors and brings know-how to our products and services
• Function as Project Manager and Leader for new VAS campaigns including delivery of VAS services in compliance to SLA parameters • Coordinate activities related to launch of marketing campaigns for new services across various media • Enhance client satisfaction through prompt resolution of issues and qualitative service delivery • Monitor quality of SMS/ MMS contents • Manage Bulk Tracking and Bulk Planning to enhance services hits of target users • Involved in development of system logic, analysis and flow chart design for new services including databases using MYSQL and MS SQL Servers • Liaise with the Business Department in development/ implementation of new services and technical solutions • Maintain updated knowledge on technologies used in VAS based on business requirements • Participate in contract, revenue sharing negotiations/ deals with local and international celebrities for new services • Generate/ update various status reports/ project charts with regards to service progress
courses: Technology Competence