Team Coach
Hexaware Technologies
مجموع سنوات الخبرة :9 years, 11 أشهر
Main duties performed:
Report daily status of escalated entries of TAT and ageing cases to managers and client on daily basis.
Experience and working information with chargeback processing in Ist level, IInd level and Re-presentment of both VISA/Master card regulations for EMEA regions.
Efficiently research and present proof to authenticate transactions.
Provide a high standard of specialized, considerate and responsive service at the same time as maintaining or exceeding the recognized standards for chargeback productivity and excellence.
Reviewing and analyzing client accounts for risk, based on recent activity and known fraud trends.
Taking measures to stop/evade fraudulent transaction and ensuring customer security and satisfaction like card block.
Responsibility: -
• Provided exceptional customer service to cardholders by answering handling disputes, and contacting merchants to come up with resolutions to the dispute.
• Directed involvement on the follow through on problem resolution.
• Supported new hires in their training and coaching in order to enhance their knowledge and skills.
• Researched disputes by locating necessary backup documentation, including electronic signatures, detailed sales receipts, and shipping invoices.
• Effectively resolve all claims in an accurate and timely manner. Proactively review, analyze, and establish claim processing standard operating procedures as needed to ensure claims are processed according to company policies and contractual obligations
Responsibility: -
• Monitoring the streamline flow of Inward and outward clearing activities through NCR applications.
• Processing of the CTS Cheques through the Core/Signature Verification System.
• Processing of the CBS Cheques (Co-Operative Bank) from other upcountry location’s in CBS System. Uploading files Checking, Authorization and Tallying in reports.
from
from
courses: Certificate course •Certificate in Advanced AML - Impact on Financial Risk. •Certificate in Banking Frauds - Frauds in Physical Channels. •Certificate in Retail Banking Functions & Delivery Channels. •Certificate in Financial Reconciliation of Banking Products.