Fahim Khan

• Responsible for deploying and configuring resources such as virtual machines, storage accounts, and databases, monitoring performance & and managing security in Azure.
• Perform Move/Add/Change/Delete phone extension in Avaya IP Office Manager 11.1.23.0 Version.
• Responsible for managing, maintaining, and troubleshooting Bio Time (ZKT Eco) 8.5.5 ver. Attendance Applications for iClock 700/ID Devices.
• Responsible for Managing and maintaining FortiGate 81F Firewall, Creating Web Filtering Policy, VPN User, Firmware Upgradation, etc.
• Resolve network issues using DHCP, and DNS and add new DHCP scope etc.
• Single point of contact for the users for any hardware and software issues on a regular basis.
• Prioritize, align, and schedule OS and other infrastructure changes, deployments, and upgrades as needed.
• Configure and optimize multiple devices including routers, switches, and monitoring applications.
• Monitor systems, applications, and file servers for stability and resource utilization; implement, tune, and troubleshoot systems and applications.
• Analyze and determine the appropriate layout of all equipment in a data center with the help of balancing and cooling.
• Monitor and supervise all data center solutions.
Monitor all data center assets for tracking information.
• Manage all data center equipment and perform preventative and corrective maintenance on equipment to reduce outages.
• Always maintain standards of service levels, ensure a response within the timeframe, and manage all available services. Troubleshooting and providing technical support.
• Manage integrated network connectivity, reporting, and troubleshooting including switch, router, and firewall connectivity to increase system stability.
• Perform extended downtime operations on mainframe servers weekly.
• Implement OS patches, OS system upgrades and/or changes as needed and in accordance with change management policies and procedures.
• Providing training to users on how to use Office 365 effectively.
• Addressing user requests for assistance with issues pertaining to their accounts, including password resets and help with downloading emails.
• Creating reports about the usage of Office 365 and identifying potential areas for improvement based on the data collected.
• Providing support for mobile devices that use Office 365, including Android phones and iPhones.
• In charge of onboarding/offboarding users.
• Perform new hardware installations including OS installation, configuration, cabling, racking, and stacking and Cisco router configurations.

Last Designation Held : IT Support Engineer (Infra Helpdesk Engineer) Organization : Al-Ta'adhod Group Location : Doha-Qatar Duration : Nov 2020 - Present In IT Operation total relevant 10+ year experience. Currently I am working with Al-Ta'adhod Group as an IT Support Engineer under Engineering Infrastructure Management Services. Key Roles & Responsibilities:
•Provide Global Support to Overseas Users from KSA, Egypt, Morocco, Tunisia, Oman by Call, MS-Teams, Any-desk, Team Viewer, windows remote desktop for regular issues like Outlook issues, Exchange & O365 related issues, Citrix issues, Software issue, Server issues, Applications issues and many daily issues
•Installation and Management of Citrix Workspace.
•Creating VM Machine for requested Users.
•Creating New Users, Delegations of Users, adding & removing Membership to the users by Active Directory.
•Adding in particular Groups in organization as per request from the requester.
•Monitoring, backup and restore of Fortinet Firewall, firmware updates and making new rule and policy, URL Filter as per the request.
•Working on Incident and service Management.
•Worked on Ticketing tools like ManageEngine ServiceDesk Plus.
•Ofice 365 management, license (E1, E3, F3) assignment, Outlook issues, MS-Teams issues, one drive issues, SharePoint issues.
•Working as an Exchange administrator, Mailbox creations and Mailbox permission.
•Mailbox delegation, Email issues.
•To configure & Maintain Alcatel IP Phone 4018, 4028, 4068.
•Support to overseas users remotely for all hybrid issues.
•Provide technical support to manage messaging services like email, instant messaging and mobile device management. This includes Microsoft Exchange, Skype.
•Rollout services of new desktops & laptops.
•Configure / troubleshoot network connectivity of desktops / laptops & network printers.

• Installation, managing and troubleshooting of new computer, Laptops, Printers, scanner, and IP Phone.
• Provide technical support to the users remotely and physically under domain network.
• Provide technical expertise for IT network design, implementation, troubleshooting and optimization.
• Installing and configuring, Maintaining IP CCTV system.
• Setup and managing Bio-Metric fingerprint machines and centralize finger Database for Branches.
• Monitoring Antivirus and network security and alerts.
• Deploying and administrating windows server 2003/2008/2012 R2 Active directory services, Active Directory, NTFS file permission, Group policy objects (GPO), Group policy Management console (GPMC), DHCP, DNS.
• Create Email, outlook Email client Configuration through blue host webhosting.

• Installation of My cloud EX2 Ultra private cloud storage configuration and troubleshooting.
• Installation & Configuration for new employee’s laptop, desktop & Mobile with required software’s.
• Responsible for delivering new laptop and desktop for user with required software’s.
• Installation of Microsoft 2012 R2 server with AD.
• Provide technical expertise for IT network design, implementation and optimization.
• Installation and managing Routing, Switching and troubleshooting.
• Installation, Maintain & Monitor CCTV System.
• Provide NTFS File Permission for AD Users.
• Setting of all small & medium sized networking with topology.
• Creating users and giving their rights through AD.
• Responsible co-ordinate with Ooredoo and Vodafone vendor for new broadband connection included land-line etc.

• Provide technical expertise for IT network design, implementation and optimization.
• Analyzed the client requirements and plan for the building network infrastructure from scratch including network cabling to installation of servers.
• Responsible for firewall managing and troubleshooting that includes services such as Routing VPN clients, ports forwarding adding services, content filtering, adding zones & Network objects, MAC address binding and log monitoring.
• Monitor and evaluate emerging current technology and industry trends, propose necessary change to the network.
• Active Directory installation, Administration and configuration, remaining and restricting domain controller.
• Setting of all small & medium sized networking with topology.
• Installation and maintenance of servers (Physical and virtual cluster).
• Troubleshooting in VMware clusters servers.
• Configured a new virtual server through VMware.
• Logging using terminal emulation program like Tera-Term, Putty. Monitoring and updating Anti-virus updates in Desktops and Laptops.
• Maintained Router and Switch configuration updates and changed configurations depending on corporate requirements and documentation.
• Active Directory, GPO, VPN, DHCP. Printer Server and File sever maintained.
• Working on ESXI 5.5 environments (Creating templates, VMware cloning, Virtual machine creating, checking difference performance issue of VM’s reboot VM#39 from VC.
• Maintain, Install & Amp, update MacAfee, ESET Anti-virus, MS Security Essential and MS Endpoint Protection.
• Firewall, Intrusion detection and prevention systems, Anti-virus and content filtering, URL filtering, Authentication solutions.
• Responsible for updating windows in servers and monitor server’s health.
• Windows server migration from 2008 R2 to 2012 R2.
• Creating users and giving their rights through AD.
• Guided in implementation of network infrastructure and server setup.
• Maintain and configure IP Phone through PABX Alcatel system.
• Responsible for IT department during the absence of superiors.

• Cabinet installation for Routers, Switches and patch panels.
• UTP Node installation for PC connection& Labeling.
• Patch-Panels punching with CAT6 cable.
• Prepared Straight Cable & Cross Cable to connect device.

• Installation, Configuration & Troubleshoot of Desktop, Laptop, Printer, Projector, Monitor.
• Trouble shoot of SMPS, Motherboards, RAM, Monitors, Projectors etc.
Setup LAN and WAN connection for small and medium size corporate offices & 4gG Router Configuration

• To assist with administration of the company’s computer network.
• To carry-out daily data back-up routines.
• To record and provide first line support for all hardware faults.
• To maintain an accurate inventory of computer equipment’s and software’s.
• To carry-out installation of hardware and Operating System software as required