فايز شقشوق

Delivered client-focused service and coordinated training logistics with precision
and care.
Communicated professionally in Arabic, French, and English, ensuring clarity and
cultural sensitivity.
Resolved logistical challenges with diplomacy and adaptability, ensuring smooth
client experiences.
Collaborated across teams and managed CRM follow-ups, demonstrating
reliability and teamwork.

Guided clients through personalized learning solutions, demonstrating empathy,
active listening, and service excellence.
Communicated fluently in Arabic, French, and English to support diverse learners
and build trust.
Managed consultations and follow-ups with professionalism, ensuring client
satisfaction and retention.
Collaborated with internal teams to align educational offerings with client needs,
showcasing adaptability and teamwork.

Executed financial operations and ensured compliance with procedures,
demonstrating precision and reliability.
Managed stock and supported commercial supervision, contributing to smooth
operational flow.
Built a portfolio of new clients through proactive engagement and service
excellence.
Prepared action plans and commercial reports, showcasing organizational skills
and attention to detail.

Identified target markets and client needs to propose tailored training and
certification solutions.
Prospected and engaged new clients, securing training contracts through
effective communication.
Collaborated with mentors to design customized programs aligned with client
expectations.
Monitored training delivery and ensured client satisfaction, demonstrating service
excellence and follow-through.