manager of branch operations
AL FARDAN EXCHANGE COMPANY
مجموع سنوات الخبرة :16 years, 0 أشهر
• Addressed staff development concerns and implemented training to bridge learning gaps.
• Resolved customer complaints quickly and professionaly to maintain satisfaction.
• Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
• Identified new business leads and achieved high conversion rates to exceed growth targets.
• Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
• Performed monthly and quarterly employee performance appraisals.
• Conducted regular branch staff meetings to communicate goals and objectives.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Built and nurtured customer relationships to retain business and loyalty.
• Directed day-to-day work of 10 employees and motivated teams to exceed objectives.
• Set team performance goals and monitored progress to encourage attainment.
• Maintained organisational compliance with applicable legislation and regulations.
• Completed duties to deliver on targets with accuracy and efficiency. • Developed plans and strategies to promote continuous improvement.
Coordinate with office staff in day-to-day activities.
Answer and respond to client inquiries.
Prepare payroll records.
Prepare statements, reports and worksheets and file into databases
Provide service to customers via telephone and email
Route incoming telephone calls
Respond to all inquiries within 24 hours
Managing all retail and online related customer contacts.
Providing quality responses to customer contacts in person, telephone & email.
Suggesting solutions to customers in a positive manner.
Dealing with all escalated complaints and enquiries efficiently and effectively.
Communicate promptly any information to customers about their orders.
Helping customers to register online and/or to process their orders.
Giving customers information about company services and products.
Building relationships with customers.
Recording all queries and making notes on logging software.
Handling difficult and aggressive customers in a professional manner.
Diploma In Comuter Application,its Mainly Deals with Windows Office Packages,languages and Accounting Softwares.