IT Technical support officer
mes
مجموع سنوات الخبرة :1 years, 1 أشهر
installing and configuring computer hardware operating systems and applications;
monitoring and maintaining computer systems and networks;
talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
troubleshooting system and network problems and diagnosing and solving hardware/software faults;
replacing parts as required;
providing support, including procedural documentation and relevant reports;
following diagrams and written instructions to repair a fault or set up a system;
supporting the roll-out of new applications;
setting up new users' accounts and profiles and dealing with password issues;
responding within agreed time limits to call-outs;
working continuously on a task until completion (or referral to third parties, if appropriate);
prioritising and managing many open cases at one time;
rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
testing and evaluating new technology;
conducting electrical safety checks on computer equipment
♦2008 - 2012 Northern University Nowshera (K.P.K) BS (CS) -Hons (16 years of education bscs is equillent to master degree according to book of equillency HEC)
. ♦2006 - 2008 Govt. Degree College Lahor (Swabi) F.Sc. Science 65%
Govt.High School Tordher (Swabi) Matric Science 73%