Technical Support Engineer
Advanced Solutions for Information Systems
Total years of experience :22 years, 0 Months
• Responsible for networking, design, installation and maintenance of the ACTAtek Biometric Systems and ACTi CCTV Cameras.
• Professional installing, terminating, labeling and testing of various structured cabling systems (Cat 5e/6/6A/7, Fibre Optics, Voice and VoIP).
• Remote or Onsite maintenance of equipment and fault resolution.
• Apply TOAD application to maintain ORACLE or SQL Server databases for the Biometric / CCTV systems and provide up-to-date system reports for the clients.
• Resolve technically complex, mission critical, or politically sensitive customer issues, and maintaining ownership of the issue until it is resolved completely.
• Supporting users, clients and network administrators over the telephone and by email.
• Maintain the company’s network infrastructure.
• Configuration and testing of any new hardware and software.
• Travelling to client sites to help with installs, deployment, and troubleshooting.
• Management of the daily data backup and retrieval scheme.
• Installing and operating Windows desktop and server operating systems.
• TCP/IP networking and hardware maintenance and repair.
• Training new employees.
• Assistance with training of staff and compiling procedural documentation.
• Assisting the network manager with support requests.
• Ensure computer hardware is safe & complies with health and safety legislation.
• Applying patches in accordance with company procedures
• Rapidly troubleshoot, diagnose, and resolve complex technical issues with the Fujitsu TeamPos 2000M, Juniper NetScreen Routers and Allied Telesync AT-FS708LE Switch using software’s like Windows Command Prompt, Remotely Anywhere 7, Lotus Notes 7 and Peregrine Service Center.
• Manage Cisco 7940 IP phones and provide the company with well maintained converged voice and data network.
• Support and maintenance of MOBOTIX CCTV cameras using MxCC software.
• Utilized network management applications to identify network faults.
• Configured and maintained routers, switches, and VPN Devices for the network systems.
• Provided second level support to Payless end users by efficiently working helpdesk tickets as they are routed to the Network and Telecommunications department.
• Hardware/software problem determination on back office PC's (Dell) as well as front office terminals (IBM, NCR, Fujitsu).
• Achieved Technical Support objectives for after call work and first call resolution.
• Document issues in Peregrine Service Center.
• Interacted with all departments with teamwork’s attitude.
• Excellent interpersonal skills with the ability to communicate effectively with all levels with the organization.
• Able to prioritize multiple tasks and follow through.
• Meet challenging daily and weekly project goals.
• Responsible for the daily managing of staff and the assigning of duties.
• Managing and motivating staff to increase sales and ensure store efficiency.
• Analyzing store sales figures. Developing, researching and implementing marketing strategies.
• Maintaining awareness of market trends and monitoring local competitors.
• Managing up to 8 members of staff.
• Manage budgets set by Retail Area Managers.
• Maintaining accurate records of all pricings, sales, and activity reports.
• Ensuring all corporate and local regulations and procedures are met and complied with.
• Maintained high standards of customer service during high-volume, fast-paced operations.
• Communicated clearly and positively with coworkers and management.
• Mastered point-of-service (POS) computer system for automated order taking.
• Handled currency and credit transactions quickly and accurately.
• Followed procedures for safe food preparation, assembly, and presentation in the deli section.
• Assisted management with inventory control and stock ordering.
• Resolved complaints promptly and professionally.
• Cross-trained and coordinated scheduling with team members to ensure seamless service.
• Utilized VeriFone Ruby Super System for POS and financial management functions (budget control, sales analysis, forecasting and reporting, weekly payroll, and cashier management) to manage the local grocery store and maintained excellent customer satisfaction.
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