Regional Export Manager "MIDDLE EAST & GCC"
UNICERAMIC FACTORY "Q CERAMIC"
مجموع سنوات الخبرة :15 years, 2 أشهر
GCC market which I am handling with the top customer at each country allow us to sell our product at many big projects.
am organizing the exhibition outside QATAR such as BIG 5 CONSTRUCT SAUDI
Assisting the company to achieve its goals and objectives by region is my responsibility.
I work to improve productivity, customer relations and service, and surpassing regional goals.
To do this, I coordinate with, mentor and motivate sales leaders.
I conduct show room and site visits to assess the conditions and recommend changes.
I do periodic performance evaluations to ensure that the team is on the right path to achieving their goals.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
Maintains and expands customer base by counseling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities.
The responsibilities of a Regional Export Manager include:
• Visiting show room locations
• Working with show room owners and project company managers
• Assessing the productivity and achievements of the show rooms and project company’s
• Recommending changes
• Implementing and enforcing company regulations
• Planning and coordinate sales training sessions
• Recruiting, interviewing and dismissing employees
• Reviewing measures to achieve performance targets
• Attending conferences, events and meetings
• Leading by example
• Preparing, reviewing and reporting on budgets and expenditure
• Negotiating contracts and deals
1-Private business, which includes trading in general contracting, importing and exporting building materials and renewable energy systems in several countries through partners.
2-online chocolate trading within the Jordanian market.
3-working as a commercial mediator in the purchase and import of cars from the United States of America and For several Arab countries and the Arab Gulf countries, and it includes follow-up work, purchase, clearance, shipping, customs, and until the arrival of cars to merchants.
4-working in consultations for porcelain and ceramic factories by providing special advice to investors in the Arab Gulf region, specifically because of my experiences in the field of factories during My previous job was as a regional manager for Oman Porcelain Factory
Fully manage tasks related to the showroom
Sales team management
Arranging sales representatives
schedules and shifts
Supervising the cleanliness of the showroom and the quality of the displayed materials
Permanently update display panels
Follow up on the pricing of the products inside the showroom
Responding to customer inquiries
Responding to complaints
Follow up on sales on a daily basis.
Set goals for sales representatives and make sure that they reach and achieve goals.
Organize meetings on a permanent basis with the procurement department in order to obtain new materials and submit proposals regarding new materials at international factories.
Accompany VIP visitors during their visit to us.
Make a monthly working schedule for employees and organize vacations and leaves.
Coordination with all departments of work quality assurance, such as maintenance department, support services department, procurement department, data entry department, and accounting department.
Responding to incoming emails regarding sending of quotations to bids and customers in general.
Follow up the materials of all companies that we deal with to ensure that there are no shortcomings in these materials and to ensure their permanent availability.
Make the required daily reports.
External visits to some important clients and projects.
GCC market which I am handling with the top customer at each country allow us to sell our product at many big projects.
And also beside my sales and marketing I am following the legal department and lawyers as well and I am organizing the exhibition inside and outside Oman such as OPEX at Qatar and OPEX at Algeria and local exhibition such as big show and buildiex at sohar.
I have experience with opening branches at GCC country’s such as Bahrain, also I am responsible to follow up the company PRO with all of PRO duties at Muscat beside my excellent relation with some government department such as Omani product department and industrial estate.
Assisting the company to achieve its goals and objectives by region is my responsibility. I assist the company to recruitment efforts by assessing each prospective staff and assigning them in the best possible locations. I also oversee consultants, and sales staff.
I work to improve productivity, customer relations and service, and surpassing regional goals.
To do this, I coordinate with, mentor and motivate sales leaders.
I conduct show room and site visits to assess the conditions and recommend changes.
I do periodic performance evaluations to ensure that the team is on the right path to achieving their goals.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
Maintains and expands customer base by counseling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities.
The responsibilities of a Regional Manager include:
• Visiting show room locations
• Working with show room owners and project company managers
• Assessing the productivity and achievements of the show rooms and project company’s
• Recommending changes
• Mentoring employees
• Implementing and enforcing company regulations
• Planning and coordinate sales training sessions
• Recruiting, interviewing and dismissing employees
• Reviewing measures to achieve performance targets
• Attending conferences, events and meetings
• Leading by example
• Preparing, reviewing and reporting on budgets and expenditure
• Negotiating contracts and deals
• Accomplishes regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change.
• Meets regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Establishes sales objectives by creating a sales plan and quota for districts in support of national objectives.
• Maintains and expands customer base by counseling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities.
• Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors.
• Implements trade promotions by publishing, tracking, and evaluating trade spending.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Accomplishes sales and organization mission by completing related results as needed.
• Skills/Qualifications: Meeting Sales Goals, Motivation for Sales, Territory Management, Presentation Skills, Performance Management, Building Relationships, Emphasizing Excellence, Negotiation, Results Driven, Sales Planning, Managing Profitability
• Following up new business opportunities and setting up meetings
• Planning and preparing presentations
• Communicating new product developments to prospective clients
• Overseeing the development of marketing literature
• Writing reports
• Providing management with feedback
• Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.
• Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.
• Screens potential business deals by analysing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.
• Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.
• Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
• Protects organization's value by keeping information confidential.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Credit card sales
•Driving business through defined channels of acquisition \[Retail, Corporate, Venue-sales\]
•Ensuring all performance standards are met viz. business targets, controls and compliance
•Engaging with premium customers to build relationships, and delivering a positive customer experience while acquiring new customers
•Expansion of internal and external relationships, and drive sales results
•Demonstrating the highest levels of controls and compliance adherence in the sales process and in personal conduct
•Prepare territory sales forecasts
•Introduce new products to customers
•Follow up enquiries referred by marketing
•Complete visit reports and send / deliver to head office
•Pass customer orders to customer service
•Negotiate within standard terms and condition
•Attend product training courses
•Complete monthly competitor activity report
•Prepare weekly visit plan
•Visit existing and potential client
•Assist in the training of new sales executive
• Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
• Provide effective and timely resolution of a range of customer inquiries.
• Strive for one-call resolution of customer issues.
• Complete ongoing training to stay abreast of product, service and policy changes.
• Strike a positive and cooperative tone with both customers and co-workers.
• Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.
• Handled a high influx of inbound calls within a dynamic call centre environment.
• Managed multiple priorities and maintained effective results in a quota driven workplace.
• Responded to customer inquiries and requests and resolved issues efficiently and professionally.
• Exercised strong interpersonal communication skills with customers and department personnel.
• Accepted assignments with an open, cooperative, positive and team-oriented attitude.
• Deliver quality customer service and handle enquiries or complaints through multiple channels including letters, telephone calls and emails.
• Participate in company projects as necessary, including the testing of new systems and products
• Develop and maintain an accurate filing system for the division.
• Assist in the training of new call centre agent
• Driving business through defined channels of acquisition \[Retail, Corporate, Venue-sales\]
• Ensuring all performance standards are met viz. business targets, controls and compliance
• Engaging with premium customers to build relationships, and delivering a positive customer experience while acquiring new customers
• Expansion of internal and external relationships, and drive sales results
• Demonstrating the highest levels of controls and compliance adherence in the sales process and in personal conduct
• Prepare territory sales forecasts
• Introduce new products to customers
• Follow up enquiries referred by marketing
• Complete visit reports and send / deliver to head office
• Pass customer orders to customer service
• Negotiate within standard terms and condition
• Attend product training courses
• Complete monthly competitor activity report
• Prepare weekly visit plan
• Visit existing and potential client
• Assist in the training of new sales executive
university training course