Manager, IT Infrastructure ( PMP #1721894 )
Economic Cities Authority
Total years of experience :21 years, 2 Months
Managerial level positions for developing IT department Roadmap, Building IT organization structure, managing IT projects and operation. Ensure the IT services delivered to meet business requirements and to be in line with business growth. Leading the negotiation and relationship with vendors, consultants and suppliers.
-Provides high-level technical expertise in support of pre-sales activities in the assigned market.
-Assists in the analysis, design and development of fully integrated technology solutions.
-Work with the sales team very closely, introducing and demonstrating the company’s solutions to the customers by conducting technical presentations and demonstrations to the clients.
- Responsible for identifying issues that may affect customer satisfaction and proactively working with the customer to solve the issues.
- Developing and maintaining relationships with key individuals within the customer accounts and becoming a trusted adviser to these individuals is a key skill required for success.
- Drive sales with technical expertise, account management skills, sales ability and a superior customer focus.
To establish effective working relationship with the IT Operations Manager, agreeing direction and priorities for future developments.
To effectively ensure the availability of the WAN Infrastructure, thus enabling user access to business critical systems.
To participate in formulating business requirements for network operating systems and identify and trial possible systems and generate reports and recommendations which can subsequently be submitted to the IT management teams for future networking technology.
To establish and maintain a stable network environment capable of delivering timely, accurate and reliable information in response to business needs from all sites within the KSA.
Configuring and defineing the network devices ( Routers & Switches ) and Installing it and check the connectivity and Make sure the availability of it.
monitor all issues related to networking by using advanced tools such as, CiscoWorks, WhatsUp and peribit and then direct the traffics to available links accordingly.
Activate the Network Communication Lines ( set up the link on network and assure that the link is being terminated to Network end - Activate the links by doing the entire configuration - Exam the link and put it under monitoring for testing its stability.
Troubleshooting - receiving calls from Helpdesk for any proble ( Users & Customer )and trace the problem till to be resolved.
COMPUTER MAINTENANCE ( Help Disk )
NETWORK IMPLEMENTING, MANAGING AND MAINTENANCE, TO BUILT AND GIVE ABILITY TO DIFFERENT USERS.
Helpdesk and Users support.
Cisco certified internetwork expert.
Cisco certified design Associate
Information Technology Infrastructure Library
Cisco Certified Network Associate. My Cisco ID number is CSCO11360280