Faisal Al Khoulany

- Manage high-volume operational workflows across records, applications, and transactions, maintaining accuracy, compliance, and data integrity across government systems.
- Analyze and resolve complex operational cases by interpreting policy, identifying discrepancies across systems, and coordinating timely resolutions.
- Serve as primary point of contact for public inquiries, translating complex regulatory requirements into clear, actionable guidance.
- Identify recurring operational issues and drive process improvements that reduce processing errors and improve service delivery.

- Produced video and audio content end to end (concept, scripting, editing, voice, and music), including AI-generated video and Arabic voice work for a retail brand's marketing.
- Combined long-standing video and music-production experience with generative-AI tools to create finished, professional storytelling and marketing content. This creative production was my entry point into applied AI, before moving into building technical AI systems.

- Managed and grew a portfolio of 40+ B2B dealer accounts for GWM's Saudi distributor, owning each relationship from first contact through recurring orders.
- Planned and negotiated vehicle allocations of 200-300 units per cycle against order history, sell-through, credit standing, and real inventory.
- Produced recurring sales and performance reporting across every account and product line, turning ERP exports into decisions on stock, targets, and priorities.
- Served as first point of contact for questions, complaints, and after-sales issues; partnered with marketing to convert product launches and promotions into closed orders.

- Cleared time-critical shipments by validating trade documentation against shipment data and resolving discrepancies across client paperwork, broker filings, and internal systems.
- Coordinated daily with clients, brokers, and internal teams under tight deadlines, keeping deliveries on schedule.