Head of Claims Department
Allianz Saudi Fransi
Total years of experience :25 years, 6 Months
• Restructuring Claims Dep.
• managing and coaching claims team
• working closely with insurance brokers, agents and loss adjusters
• making sure that claims are dealt with according to financial services industry regulations
• dealing with customer complaints and appeals
• working on complex or fraudulent cases that need experience and specialist knowledge
• maintaining quality and customer service standards
• keeping accurate records
• Taking responsibility for the department’s productivity and targets.
Managing and coaching claim team in Central, eastern and western regions
Liaising with insurance brokers, agent and adjusters
Making sure that claims are dealt with according to financial services industry regulation
Dealing with customer complaints and appeals
Working on complex or fraudulent cases that need more experience and specialist knowledge
Maintaining quality and customer service standards
Keeping accurate records.
Taking responsibility for the department’s productivity and profit.
Making a clear strategy of the department of where we are now, and where we want to be.
Auditing and reviewing the claims process regularly, to make sure all operation processing in correct way.
Training the claims managers and team members about the new claim model
Responsibilities
- Commercial/ Retail underwriting - All motor insurance as well non-motor LOB like fire, , misc. insurance etc.
- Scrutiny of proposals
- Approval of Rates for motor.
- Co-ordination with marketing team in preparing Quotes for large risk under
Motor.
- Provide technical support to marketing team
- Training to the agents, franchises, brokers etc. for Personal and commercial lines.
- Product wise training to our staff on regular basis as well commercial line underwriting
- Analyzing the total profile of clients in providing competitive rates for non-tariff
products
- Assessing the risk of corporate motor insurance and acceptance of proposals
- Preparation of premium quotation of large corporate clients
- Handling renewal of corporate A/C
- Co-ordination with brokers & agents for their queries specially one of larger client in AXA which is ALJ Abdul-LatifJamel.
- Co-ordination with large corporate for their u/w .
Collecting Money from customers
In Personnel department.
- Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.
- Serves as liaison between the customer and various departments.
- Provides pricing and delivery information, processes orders, and prepares cash reports.
- Sets up new accounts, maintains records, prepares reports and performs work processing assignments and related clerical duties.
Studies focused inrisk management, quantities method in insurance, insurance marking, Islamic insurance – Takaful and Underwriting Management.
BIBF Institution in Bahrain
Improved inEnglish communication skill as well computer application practice
