فيصل العطار

Assess the strength and the weakness of the sales team and mange the sales programs of the company, provide on the ground support of the sales team, implements and develop new sales instinctive, managing the sales and hit the target, providing the company and the sales team with more plans and strategy to get better results and more sales, build strong relationships with customers and other organisations and understanding their needs

Assisting the operation manager in all aspects of works and providing him with all kind of support, develop the works rules and guidelines for the company and the employees, worked hand in hand with the top management, daily reports, provide the mangers with successful ideas and plans to increase the sales and quality of our company services, make sure all staff in the company follow our rules and policy, change the prices of tickets, amended our packages, bring more business and deals to the company, work with many suppliers to provide the company with the best items to do our business

Recruitment, sales, training, customer service, HR, administration, operation

Asistant manger:
• assists the store manager in responsiblty for the store
• demonstrates the desired behavior for the staff
• Plans prepare, and create work schedules, according to budgets and workloads
• Helps workers in resolving problems and completing work
• Makes recommendation to management regarding staff and
improvement of procedures

I started in that groub as sales man and the below was my job
Experience Zara Kuwait - 2011

Sales associated
• Assist in floor merchandising moves and fix the display of products
• Achieved our daily target and work with all aspects of customer service
• Achieving productivity as well as customer service targets

• Assist with deliveries and stock handling as directed Contributes to team effort by accomplishing related results as needed, Prepares reports by collecting, analyzing, and summarizing information
• Manage the store during the designated period to meet its objectives
• Enough experience in Apple products \ computers and technology
Experience 2009 - 2010 Virgin Mega Store Kuwait
Customer Service (Primary cashiers):
• Deal directly with customers either by telephone, electronically or face to face
• handle and resolve customer complaints
• communicate and coordinate with internal departments
• follow up on customer interactions
• Calculate total payments received during a time period, and reconcile this with total sales
• Process merchandise returns and exchanges

Call center coordinator in Al Ghanim store. ((Warehouse))

• Achieve sales targets - value & volume.
• providing our showroom about all details and orders that including
Customer's required
• Ensure product availability by planned distribution.
• Ensure merchandising & monitoring stock ageing.
• Received the customer calls and provide him all the information about the installation,
Delivery, Withdrawal orders about the items of customers.
• Generate additional outlets.
• Provide support to promotional activities

Call center in Al Gamin service center. ((Maintenance or work shop))

• . Answer customer's questions, as well as question customers to obtain full understanding of what information is being requested.
• .Handling all the call's and complaint and take the action
• .Follow-up with customers within a 24-hour period in regards to the initial phone call. Even if it is to just touch base and let customers know inquiry is still be researched.
• . Informed the customer about the item's institute
• And ask about the warranty and informed him the price of spare parts
• Provide quality customer service on every call.
• Communicate clearly and effectively with customers.
• Promote good listening skills.
Manage length of calls

Salesman
• Professional handling all customer inquiries toward the
achievement of individual and team sales.
• Achieving productivity as well as customer service targets.
• Explain what is available of courses, the costs and any special
deals or offers
• Daily responsibilities included correspondences with clients and
other companies, setting appointment for the GM.

Coordinator & Organizer for Exhibitions.

• Try to get Clients for the exhibition.
• Coordinate the places for each client.
• To distribute the tickets.
• To issue certificate for the clients to certify that they share in
the exhibition.
• Organize with the drivers to bring the clients from the airport
and to be sure that they are satisfied