System Engineer
Pakistan Petroleum Limited.
Total des années d'expérience :18 years, 3 Mois
Provided complete IT infrastructure support initiatives onsite and for remote users.
Provide support to all desktop Windows operating systems and business Software.
Installed and serviced all workstations, wide format/network printers, network devices, and all peripherals.
Providing IP/ISDN video conferencing support.
Providing Cloud services support for Office 365, OneDrive & SharePoint services.
Providing support in operational task of McAfee Antivirus to Workstations/Servers.
Managing and applying McAfee Encryption on notebooks.
Responsible for the day-to-day administration of Microsoft System Center Configuration Manager (SCCM) 2012 in
a large multi-site environment; The scope of SCCM is all encompassing, from client endpoints to servers and as
it relates to OS & Application deployment, patching, reporting and backend maintenance.
Deploying / Upgrading Windows 10 Pro on all company workstations using ConfigMgr(SCCM).
Maintain SCCM 2012 infrastructure and environment consisting of 2000 clients including over 6 remote offices.
Providing IT asset management support using Provance asset management tool for Hardware/Software.
Providing Microsoft Service Manager support for IT incidents / Service Request management as per ITIL policies.
Providing Active directory support for Users / Computers management.
Documenting troubleshooting and problem resolution SOPs.
Facilitate imaging and deployment of WYSE/HP Thin Clients via WDM Server.
Managing & Administration of WDM Server for Thin Clients management.
Responsible for managing the information technology infrastructure and operation of a large Logistic company, including Dell PowerEdge servers, • Dell GX workstations, Network printers and Microsoft software.
• Responsible for Active Directory server 2008 management, maintenance and administration.
• Responsible for management & updating Antivirus Server Avira End Point Security on daily basis.
• Responsible for File & Print Server administration and management.
• Assumed responsibility for backing up critical corporate data utilizing EaseUS Todo Backup Advanced Server 4.0.
• Monitor and troubleshot all corporate office end user support issues regarding hardware and software.
• Administration and updating Firewall WatchGuard’s web blocker server database on daily basis.
Provide Helpdesk Support to Warid Telecom’s Regional Office, Engineering Department, Contact Center (24/7), Business Centers & Franchises in South Region.
.
• Hardware Troubleshooting of Dell Latitude D610, D600, ThinkPad T42, T60 & T61 Laptops, Dell Optiplex GX 280, 547 & 620 Desktops, HP DL360 Server.
• Software (System/Application) Installation and Troubleshooting
• Ensure proper setup for the terminals & Hubs, Patch Panel & Tag Blocks.
• Data backup and recovery
• Configuration of Wireless Access points on local intranet.
• Keeping track of inventory of all equipments and ensuring that they are under proper maintenance contracts.
• Install window security patch and updates
• Antivirus (Microsoft Forefront client Security, Symantec Antivirus, NOD32) periodic updates patches and handle antivirus, Update group policy in user machine.
• Installation and Configuration of TABS (Telecommunication, Administration and Billing Software).
• Installation of Network printer.
• Installation of Windows 2000/XP/Window7.
• Incident logging and tracking using Service desk application.
• Maintaining computers, Installing and Configuring Software.
• Installing and configuring DHCP, DNS Server etc.
• Installation, Troubleshooting of Modems (Dial-up), Switches Cabling of Unshielded Twisted Pair, DSL.
• Installation of all software, Plug-in Installation
• Active Directory Design in single / multi-domain environment with Windows 2000 / 2003 Server with Windows 2000 Professional and XP Professional as Clients.
• Hardware troubleshooting
• Managed desktop design for Windows 2000 or Windows XP Professional using Group Policy, Remote Installation Services.
• Backup with Windows 2000/2003 built in Backup Utility.
• Install window security patch and updates
• Proxy server
• MDAEMON (E-Mail Server)
• SQL Server
• Update Antivirus
B.S (Computer Science) from Shah Latif University, in 2005 (70% or CGPA 2.75)