Business Head
Landmark Group - Saudi Arabia
Total years of experience :18 years, 6 Months
Regional Concept Business Head,
Concept: Babyshop
Designation: Mall Manager. Store Karta
Reporting to: Asst Vice President Sales
Joining Date: 16-Sep 2010.
Roles and Responsibilities:
• Handling Complete store Area.135000 Sq Ft, Retail Area.74000 Sq Ft.
• Lead large team 13 Dept managers with 350 customer service associates and 9 team leaders.
• Analyze performance and non performance of sales and sales staff.
• Plan for the improvements in space /sale and staff, and implement effective strategies for the same.
• Plan and implement local promotions in association with participating vendors besides running national promotions and offers with active help of the visual merchandising and marketing team.
• Overall Inventory control for the unit and track inventory loss. Plan and implement measures to control the same.
• Custodian of Customer Satisfaction and other key indices such as Mystery Shopper Employee Satisfaction etc.
• Drive the customer loyalty program.
• Effective management of the resources which help in the profitability of the store.
• Key custodian for implementing and monitoring the Standard Operating Procedure followed in the organization.
• Training/Development and motivating the subordinates.
ORGANISATION: BMA INTERNATIONAL (SANA BAHRAIN MALL)
DURATION: 07- 09 - 2003 to 31 - 10 - 2005
Duration: April 2009 till December 2009.
Joined Ronak Optiks India Pvt Ltd, Area Manager Mumbai Eyewear Division.
➢ Key custodian for implementing and monitoring the Standard Operating Procedure followed in the organization.
➢ Training/Development and motivating the subordinates.
ORGANISATION: SHOPPERS STOP LTD (ARCELIA) PUNE.
DURATION: MAY 2007 TO APRIL 2009
DESIGATION: MANAGER - RETAIL OPERATIONS
REPORTING TO: REGIONAL CONTROLLER WEST
JOB PROFILE:
➢ Handling Specialty format "arcelia" first ever store across the chain by Shoppers stop ltd, located in Pune, Kalyani Nagar.
➢ Setting up the complete operations of the store.
➢ Setting up the "Service Standards" by preparing a PPT and inculcating the same in staff through training programme named as "Step to Satisfy".
➢ Preparing a Product knowledge module of the accessories section and conducting the training programme on the same.
➢ Initiating a Marketing Plan to increase the awareness and footfall by preparing a invite letter and then getting approved by the central marketing and communication team.
➢ Suggesting an idea and getting it approved by the marketing team to installed digital televison as a advertising medium for the conditioning of our customer.
➢ Preparing an "Hourly Sales Format" and "Age group Format" to keep a track of customer entry, and age group and focus on the "Average Transaction Value" and "Conversion" of the store.
➢ Meet the needs of customers by offering a welcoming approach and by listening to their needs, be able to respond in a friendly and efficient manner.
➢ Demonstrate the understanding of product knowledge, department and store layout.
➢ Advising customer, and ensuring that the customer is made aware of current stock, features and benefits, product care, current promotions, after sale service facilities.
➢ Completing the sale: serving customer politely and efficiently, ensuring that all merchandise is handled and wrapped with care.
With the same profile Transfer of services happened to Inorbit Vashi Shoppers Stop.
ORGANISATION: BMA INTERNATIONAL (SANA BAHRAIN MALL)
DURATION: 07- 09 - 2003 to 31 - 10 - 2005
DESIGNATION: STORE MANAGER
REPORTING TO: COUNTRY MANAGER
JOB PROFILE:
➢ Handled International plus Private Label brands, in Kids wear, Women's wear, Mens wear, Toys & Acc, Fashion Jewelry, Home & Novelties.
➢ Lead a large team of 50 sales associates, and 5 HOD.
➢ Security Loss and Control: o Playing a major role in protecting the store layout against stock loss and potential theft.
o Making effective usage of security measures installed in the store that includes security tags and security gateways.
o Ensuring all merchandise is correctly priced.
o Always maintaining a high standard of Point of Sale discipline.
o Reporting all types of theft to the superiors.
o Displaying vigilance around the store, particularly high risk areas like fitting rooms, stock rooms and till points.
o Performing accurate stock take.
o Keeping the store in my stint at the desired level of shrinkage .i.e. 0.03 % of the Sales.
➢ Follow Directives: o To follow all company policies and store operating procedures
o To follow safety and security guidelines to assist in creating and maintaining the safest environment possible for staff and customers.
o To follow standards for merchandising, stocking, replenishing etc.
o To follow cash handling procedures and all the register policies of the companies.
o To follow directives on proper usage of stationery and petty cash.
➢ Store Layout and Visuals:
o Assists in ensuring sufficient stocking.
o Assists in enhancing store/dept visuals.
o Receives and display the stock in specified place.
o Ensuring to the customer a clean and tidy store by ensuring all the fixtures, fitting rooms, till points are organized in a proper way.
➢ Communication and Team Building:
o Communicates effectively at all levels.
o Passes information to colleagues and Customers clearly and concisely.
o Thinks and acts like a team member.
o Treats all individuals with respect.
o Takes a personal interest in the business.
o Makes an effort to improve own performance and development.
ORGANISATION: SHOPPERS' STOP LTD., ANDHERI BRANCH
DURATION: 05-12-2005 TO 31-05-2007 (16 MONTHS)
DESIGATION: CUSTOMER CARE ASSOCIATE & DEPARTMENT MANAGER
REPORTING TO: UNIT OPERATIONS HEAD
JOB PROFILE:
➢ Handled international denim brands like Levis, Pepe Jeans, Lee, Wrangler, Lee Cooper.
➢ Lead a large team of more than 75 customer care associates and team leaders.
➢ Analyze performance and non performance of sales and sales staff.
➢ Plan for the improvements in space /sale and staff, and implement effective strategies for the same.
➢ Plan and implement local promotions in association with participating vendors besides running national promotions and offers with active help of the visual merchandising and marketing team.
➢ Overall Inventory control for the unit and track inventory loss. Plan and implement measures to control the same.
➢ Custodian of Customer Satisfaction and other key indices such as Mystery Shopper Employee Satisfaction etc.
➢ Drive the customer loyalty program.
➢ Effective management of the resources which help in the profitability of the store.
DESIGNATION: STORE MANAGER
REPORTING TO: COUNTRY MANAGER
JOB PROFILE:
➢ Handled International plus Private Label brands, in Kids wear, Women's wear, Mens wear, Toys & Acc, Fashion Jewelry, Home & Novelties.
➢ Lead a large team of 50 sales associates, and 5 HOD.
➢ Security Loss and Control: o Playing a major role in protecting the store layout against stock loss and potential theft.
o Making effective usage of security measures installed in the store that includes security tags and security gateways.
o Ensuring all merchandise is correctly priced.
o Always maintaining a high standard of Point of Sale discipline.
o Reporting all types of theft to the superiors.
o Displaying vigilance around the store, particularly high risk areas like fitting rooms, stock rooms and till points.
o Performing accurate stock take.
o Keeping the store in my stint at the desired level of shrinkage .i.e. 0.03 % of the Sales.
➢ Follow Directives: o To follow all company policies and store operating procedures
o To follow safety and security guidelines to assist in creating and maintaining the safest environment possible for staff and customers.
o To follow standards for merchandising, stocking, replenishing etc.
o To follow cash handling procedures and all the register policies of the companies.
o To follow directives on proper usage of stationery and petty cash.
➢ Store Layout and Visuals:
o Assists in ensuring sufficient stocking.
o Assists in enhancing store/dept visuals.
o Receives and display the stock in specified place.
o Ensuring to the customer a clean and tidy store by ensuring all the fixtures, fitting rooms, till points are organized in a proper way.
➢ Communication and Team Building:
o Communicates effectively at all levels.
o Passes information to colleagues and Customers clearly and concisely.
o Thinks and acts like a team member.
o Treats all individuals with respect.
o Takes a personal interest in the business.
o Makes an effort to improve own performance and development.
ORGANISATION: SHOPPERS' STOP LTD., ANDHERI BRANCH
DURATION: 05-12-2005 TO 31-05-2007 (16 MONTHS)
DESIGATION: CUSTOMER CARE ASSOCIATE & DEPARTMENT MANAGER
REPORTING TO: UNIT OPERATIONS HEAD
JOB PROFILE:
➢ Handled international denim brands like Levis, Pepe Jeans, Lee, Wrangler, Lee Cooper.
➢ Lead a large team of more than 75 customer care associates and team leaders.
➢ Analyze performance and non performance of sales and sales staff.
➢ Plan for the improvements in space /sale and staff, and implement effective strategies for the same.
➢ Plan and implement local promotions in association with participating vendors besides running national promotions and offers with active help of the visual merchandising and marketing team.
➢ Overall Inventory control for the unit and track inventory loss. Plan and implement measures to control the same.
➢ Custodian of Customer Satisfaction and other key indices such as Mystery Shopper Employee Satisfaction etc.
➢ Drive the customer loyalty program.
➢ Effective management of the resources which help in the profitability of the store.
➢ Key custodian for implementing and monitoring the Standard Operating Procedure followed in the organization.
➢ Training/Development and motivating the subordinates.
ORGANISATION: SHOPPERS STOP LTD (ARCELIA) PUNE.
DURATION: MAY 2007 TO APRIL 2009
DESIGATION: MANAGER - RETAIL OPERATIONS
REPORTING TO: REGIONAL CONTROLLER WEST
JOB PROFILE:
➢ Handling Specialty format "arcelia" first ever store across the chain by Shoppers stop ltd, located in Pune, Kalyani Nagar.
➢ Setting up the complete operations of the store.
➢ Setting up the "Service Standards" by preparing a PPT and inculcating the same in staff through training programme named as "Step to Satisfy".
➢ Preparing a Product knowledge module of the accessories section and conducting the training programme on the same.
➢ Initiating a Marketing Plan to increase the awareness and footfall by preparing a invite letter and then getting approved by the central marketing and communication team.
➢ Suggesting an idea and getting it approved by the marketing team to installed digital televison as a advertising medium for the conditioning of our customer.
➢ Preparing an "Hourly Sales Format" and "Age group Format" to keep a track of customer entry, and age group and focus on the "Average Transaction Value" and "Conversion" of the store.
➢ Meet the needs of customers by offering a welcoming approach and by listening to their needs, be able to respond in a friendly and efficient manner.
➢ Demonstrate the understanding of product knowledge, department and store layout.
➢ Advising customer, and ensuring that the customer is made aware of current stock, features and benefits, product care, current promotions, after sale service facilities.
➢ Completing the sale: serving customer politely and efficiently, ensuring that all merchandise is handled and wrapped with care.
With the same profile Transfer of services happened to Inorbit Vashi Shoppers Stop.
Duration: April 2009 till December 2009.
Joined Ronak Optiks India Pvt Ltd, Area Manager Mumbai Eyewear Division.
Jan 2010 to Aug 2010.
Currently working with Future Group, Format: Central.
Location: Raghuleela Mall, Opposite to Vashi Railway station.
❖ MMS - Master in Management Studies from Rizvi Institute of Management affiliated to University of Mumbai.
❖ Diploma in Export and Import- Indian Merchant Chambers (Churchgate Mumbai) ❖ Practical Course on learning Export and Import documentation, Custom clearance, shipping documents, etc.
❖ Mcom 01 - Masters in Commerce (Financial Accounting & Business Policies) from University of Mumbai.
❖ Bcom: Bachelor of Commerce from University of Mumbai. Short Course:
❖ Diploma In Office Automation -Aptech, Panvel. (Ms DOS, Ms Office, Power point and Excel)