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Faisal Iqbal, Team Leader

Faisal Iqbal

Team Leader·AmazonNow (Al Khobar KSA)

Saudi Arabia

Bachelor's degree, Computer Science

Work experience

Total years of experience: 7 years, 1 months

Team Leader

November 2025 - Present

AmazonNow (Al Khobar KSA)

Khobar, Saudi Arabia

November 2025 - Present

accurate receiving, QC checks, and timely processing.
Achieved zero late slam during order picking by maintaining high
accuracy and efficient workflow
Improved picking accuracy and reduced order errors through strict
Quality Control (QC), expiry date verification, and inventory
reconciliation
Conducted daily HRV audits, prepared DSS and RDC reports, and
maintained full compliance with Amazon operational standards and
SOPs
Coordinated inbound receiving, stock management, and outbound
dispatch processes while ensuring safety and quality standards.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Customer Service and Call Center

Support Assistant

July 2024 - November 2025

I-Qansoft

Islamabad, Pakistan

July 2024 - November 2025

• Enhanced user experience by implementing effective solutions, resulting in improved satisfaction and reduced downtime.
• Administered and maintained core network infrastructure, ensuring data integrity and reliable system operations to support organizational objectives.
• Collaborated with cross-functional teams to streamline processes and improve IT support workflows, fostering a proactive support environment.
• Developed training materials and conducted workshops to empower users and enhance their technical skills, promoting a culture of continuous learning.
Company industry:
IT Services
Job role:
Information Technology

IT Support Assistant

July 2024 - September 2025

I-Qansoft

Islamabad, Pakistan

July 2024 - September 2025

managing hardware, software, and application
troubleshooting and resolution
Delivered timely issue resolution to support smooth business
operations
Company industry:
Administration Support Services
Job role:
Information Technology

Supervisor

January 2019 - January 2024

IqbalAutosMechanic

Islamabad, Pakistan

January 2019 - January 2024

Supervised a 5-member team and managed daily
workshop operations, task allocation, and workflow
Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Engineering

Education

Federal Urdu University Of Arts

October 2023

October 2023

Bachelor's degree, Computer Science

Pakistan

Bachelor of Science in Computer Science (BSCS) Federal Urdu University of Arts, Science & Technology (FUUAST), Islamabad 2023

FUUAST University Islamabad

January 2023

January 2023

Bachelor's degree, Computer Science

Pakistan

Completed a four-year BSc in Computer Science from FUUAST University Islamabad (2019-2023). Degree is internationally recognized, attested by HEC, MOFA Pakistan, and MOFA UAE.

Government College of commerce Peshwar

January 2019

January 2019

Diploma, Information Technology

Pakistan

GPA (percentage): 80%

GPA (percentage): 80%

• Fundamentals of Computing: Introduction to computer hardware, software, operating systems, and basic networking concepts. • Programming Basics: Exposure to introductory programming languages (e.g., Python, C++, Java) and problem-solving through code. • Database Management: Understanding of database concepts, design, and basic operations using systems like SQL. • Networking: Principles of computer networks, network protocols, and network security basics. • Web Technologies: Introduction to web design and development, including HTML, CSS, and scripting languages. • Software Applications: Proficiency in common office productivity software and other relevant applications. • System Analysis and Design: Basic methodologies for understanding system requirements and designing IT solutions. • Practical Skills: A strong emphasis on hands-on application, often involving labs, projects, and case studies.

Kohat Board

January 2019

January 2019

High school or equivalent, Applied Science And Engineering

Pakistan

Skills

Managerial Skills
Expert
Managerial Skills
Expert
Networks
Expert
Networks
Expert
IT
Expert
IT
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Team Supervision
Expert
Team Supervision
Expert
GOOGLE SHEETS
Intermediate
GOOGLE SHEETS
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
supervision
Expert
supervision
Expert
Workshop Leadership
Expert
Workshop Leadership
Expert
Management
Expert
Management
Expert
Customer Service
Expert
Customer Service
Expert
Project Management
Expert
Project Management
Expert
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
INTERNAL AUDITING
Intermediate
INTERNAL AUDITING
Intermediate
INVENTORY CONTROL
Intermediate
INVENTORY CONTROL
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
QUALITY CONTROL
Intermediate
QUALITY CONTROL
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

Languages

English

Expert

Arabic

Beginner

Hindi

Native Speaker

Training and Certifications

Certifications
Diploma in Information Technology (DIT) IT Support Technician (Alison)
Introduction to Supply Chain Management
support Technician

Hobbies and interests

Cricket