Faisal karattu thodi, Procurement Secretary

Faisal karattu thodi

Procurement Secretary

Luberef Aramco base oil company

Location
Saudi Arabia
Education
Master's degree, healthcare management
Experience
6 years, 11 Months

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Work Experience

Total years of experience :6 years, 11 Months

Procurement Secretary at Luberef Aramco base oil company
  • Saudi Arabia - Jeddah
  • August 2016 to April 2017

 Prepare purchase orders and send copies to suppliers and to departments originating requests
 Determine if inventory quantities are sufficient for needs, ordering more materials when necessary.
 Respond to customer and supplier inquiries about order status, changes, or cancellations.
 Perform buying duties when necessary.
 Contact suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems.
 Review requisition orders in order to verify accuracy, terminology, and specifications.
 Prepare, maintain, and review purchasing files, reports and price lists.
 Compare prices, specifications, and delivery dates in order to determine the best bid among potential suppliers
 Check shipments when they arrive to ensure that orders have been filled correctly and that goods meet specifications
 Track the status of requisitions, contracts, and orders.
 Prepare invitation-of-bid forms, and mail forms to supplier firms or distribute forms for public posting
 Creating Purchase Requisition
 Coordinating Logistic and secretarial tasks

Administrator at Nisdon
  • India
  • January 2015 to March 2016

 Recruited, on-boarded, trained and performance managed clinic support staff.
 Created and delivered staff training on topics such as customer service and client education around Wellness Plans, preventive care, pet health needs.
 Managed hospital marketing campaigns and seasonal promotions.
 Responsible for clinic financials; processed A/R and A/P.
 Created patient procedure estimates and client payment plans.
 Responsible for support staff schedule and coverage
 Prepared and submitted payroll and bank deposits.
 Processed health and retirement benefits for all staff.
 Held regular team meetings to communicate business goals and updates.
 Supply ordering, and inventory management maintaining acceptable hospital audit scores

Costumer serviece Manager at British petroleum
  • United Kingdom
  • March 2012 to November 2014

2014

Duties & Responsibilitis:
• providing help and advice to customers using your organisation's products or services;
• communicating courteously with customers by telephone, email, letter and face to face;
• investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
• handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
• issuing refunds or compensation to customers;


• keeping accurate records of discussions or correspondence with customers;
• analysing statistics or other data to determine the level of customer service your organisation is providing;
• writing reports analysing the customer service that your organisation provides;
• developing feedback or complaints procedures for customers to use;
• developing customer service procedures, policies and standards for your organisation or department;
• meeting with other managers to discuss possible improvements to customer service;
• being involved in staff recruitment and appraisals;
• training staff to deliver a high standard of customer service;
• leading or supervising a team of customer service staff;
• learning about your organisation's products or services and keeping up to date with changes;
• keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Quality contol at Analoge Laboratory
  • India - Hyderabad
  • January 2010 to January 2011

Chemical Analysis of pharma product by using HPLC technique, UV -Vis Spectrophotometer
Assay and Purity test of Phenazopyridine and Amlodipine by using HPLC Techniques,
Wet lab Handling .
Responsibilities include:- Performing chemical analysis assays and purity test based on new and existing methodologies, operating analytical instrumentation such as HPLC, UV -Vis Spectrophotometer Analyzing samples from various sources to provide information on
compounds or quantities of compounds present by using analytical techniques and instrumentation, such as high performance liquid chromatography (HPLC),
document analytical methods and transferring documented analytical methods to the QC department.
testing of analytical samples for the Chemical Department.
Identifying moisture content in any type of material.
Identifying the melting point of chemical product

Teacher at Al Fouz Jamia Scool
  • India
  • December 2008 to December 2009

Science teacher for higher standard classes and conducting Practical sections as well.

Education

Master's degree, healthcare management
  • at Wales university
  • March 2012

Year of Passing Qualification Institutions/ University i have completed my Post graduate in Healthcare management from uk, under wales university, in the year of 2011-12,

Bachelor's degree, microbiology
  • at banglore unioversity
  • December 2008

2001 SSLC Kerala State Board Additional Qualification: Organization: Analog Analytical Labs Responsibly: Chemical analysis Of Pharma Products By Using HPLC Techniques UV -Vis Spectrophotometer. [Purity and Assay test For Phenazopyridine, Amlodipine Wet Lab: Handling KF Titrator, Conductivity Meter and Melting point apparatus. CURRENT ORGANIZATION: Designation: Costumer care Assistant Organization: BP Garage Uk Responsibilities: Till management, Floor management BPO: Designation: Tele Marketing Executive Organization: Serco-BPO [MNC] Duration: Six Months AL FOUZ JAMIA ENGLISH MEDIUM: Designation: Teacher Responsibilities: Handling, Chemistry, Physics and Biology in higher standard classes.

Diploma, Science
  • at Vocational Higher Secondary Board Kerala
  • March 2003

2003 VHSE Vocational Higher Secondary Board Kerala

Specialties & Skills

Leadership
Listening Skills
Business Information
Healthcare Information Technology
Customer Service
Develop and manage Organizations settings
Active listening
Coordination
Monitoring &Evaluating Healthcare Systems
Ability to communicate at all levels
Ability to quickly learn new skills and to apply them in the workplace
Develop and manage Health Information Systems
Manage and evaluate existing business administration systems

Languages

Malayalam
Native Speaker
English
Expert
Arabic
Intermediate

Training and Certifications

Microbiology quality controle (Certificate)
Date Attended:
September 2010
Valid Until:
December 2010

Hobbies

  • cricket ,career development