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faisal karim, Administrative Assistant

faisal karim

Administrative Assistant·Islamabad Medical & Dental College

Pakistan

Master's degree, Anthropology

Work experience

Total years of experience: 8 years, 6 months

Administrative Assistant

January 2024 - Present

Islamabad Medical & Dental College

Islamabad, Pakistan

January 2024 - Present

Coordinating academic and administrative activities for assigned programs, ensuring smooth scheduling of classes, examinations, and faculty meetings.

Serving as a liaison between faculty, students, and management to facilitate effective communication and timely resolution of administrative matters.

Maintaining and updating student records, attendance, examination data, and official documentation in compliance with institutional policies.

Supporting the organization of academic events, orientations, workshops, and accreditation-related activities.

Preparing official correspondence, reports, notices, and meeting minutes for departmental and college administration.

Supporting procurement processes and maintaining inventory records of office and academic supplies.

Ensuring adherence to college rules, examination protocols, and administrative procedures.

Company industry:
Medical Hospital

Administrative Assistant, Community Liaison Office

January 2023 - January 2024

U.S. Embassy

Islamabad, Pakistan

January 2023 - January 2024

Acting as the first point of contact for incoming staff and their families, ensuring they were well-informed and prepared for their transition to Islamabad. -Facilitating smooth arrivals, coordinating with departments to arrange transportation, accommodation, and necessary protocol support for newcomers. -Conducting familiarization tours and organizing follow-up visits to help new arrivals acclimate to the local environment, enabling a seamless transition to life in Pakistan. -Building and maintaining a wide network within diplomatic, NGO, and local communities, providing staff with regular updates on cultural, sporting, and social events. -Managing internal communication channels, ensuring that newsletters, updates, and relevant information were effectively shared with the Embassy community. -Maintaining an open-door policy, offering support and guidance to staff and families on any concerns they had, from settling in to dealing with personal or professional challenges. -Collaborating with key stakeholders to assign buddies to new arrivals and ensuring that these relationships fostered a positive onboarding experience. -Compiling and submitting reports, including cost-of-living assessments and other data vital for maintaining up-to-date community information. -Supporting the Crisis Management team, providing assistance in addressing welfare concerns and serving as a welfare liaison during crises. -Regularly updating essential documents such as the Post Report, Welcome Pack, and Buddy List to ensure that all information remained current and useful for new and existing staff. -Have worked on front desk -received and answered calls from different departments. -Organizing Vendor Fairs and Events -Organizing Trips -Preparation of Flyers -Administration.

Company industry:
Public Administration

Senior Guard / Receptionist

January 2021 - January 2023

U.S. Embassy

Islamabad, Pakistan

January 2021 - January 2023

1. Worked with the RSO and Marine Security Guard to address security issues and ensure safety protocols.

2. Assisted Visa Assistants in the Consular Section, guiding applicants and checking their documents.

3. Answered calls from various sections, greeted customers and employees, and provided support.

4. Coordinated with the RSO to arrange clearances for access issues or discrepancies in ID numbers, names, or vehicle registration.

5. Monitored security violations or suspicious activities and reported them to the RSO.

6. Scanned mail and baggage using X-ray machines, metal detectors, and walk-through gates.

7. Relayed security information to Mobile Patrol Units, Marine Security Guard, and RSO for prompt action.

8. Filed and maintained records, ensuring proper documentation.

Company industry:
Public Administration

Contact Relationship Manager

January 2017 - January 2020

HomeKey Enterprises Pvt. Ltd.

Islamabad, Pakistan

January 2017 - January 2020

Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by the team.
• Assists the Management with a variety of protocol-related matters such as setting appointments, preparing guest lists, and providing guidance.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.

Company industry:
Real Estate

Education

Quaid-i-azam University, Islamabad

December 2018

December 2018

Master's degree, Anthropology

Pakistan

GPA (percentage): 70%

GPA (percentage): 70%

I have conducted qualitative research on Homosexuality in men and have written a thesis as well.

Quaid-i-azam University, Islamabad

September 2016

September 2016

Bachelor's degree, Political Science, Sociology, and English

Pakistan

GPA (percentage): 70%

GPA (percentage): 70%

I have studied English literature, global political systems, and sociological concepts thoroughly.

Skills

ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CULTURAL ANTHROPOLOGY
Intermediate
CULTURAL ANTHROPOLOGY
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
PARTICIPANT OBSERVATION
Intermediate
PARTICIPANT OBSERVATION
Intermediate
PLANNING
Intermediate
PLANNING
Intermediate
POLITICAL SCIENCES
Intermediate
POLITICAL SCIENCES
Intermediate

Languages

Urdu
Beginner
English
Beginner
Punjabi
Beginner

Training and Certifications

Training
Records Management
Foreign Service Institute
Aug 2023