Sales Manager -Retail Group
mashreqbank
مجموع سنوات الخبرة :25 years, 3 أشهر
☒ August 2008 - Present \nMashreq Bank - Doha, State of Qatar \nRetail Banking Group - Sales Manager \n \n \nResponsibilities \n \n• Manage the sales through planning, developing resources, coaching and monitoring and appraising staff through team leaders whom in turn directly reporting to me. \n• Identify and develop opportunities to maximize penetration in key organizations to maximize cards sales and revenues. \n• Assign specific targets to team leaders and supervise further allocation to ensure individual productivity is maximized and matches with business potential. \n• Interact with Head of Sales and product management teams to acquire analyze and provide information about the market place and to develop special packages for selected organizations. \n• Work closely with HR to ensure that career pathing of sales staff and team leaders is happening within RBG. \n• Work closely with the Quality & Service team to ensure and monitor the delivery of a delightful customer experience with Mashreqbank. \n• Responsible to achieve monthly and yearly targets in all the unit products' and set performance goals accordingly based on RGB objectives. \n• Plan and implement initiatives to increase acquisition, loyalty, and revenue and number of customers. \n• Ensure all products programs (Cards-Easy Cash-Credit Shield- Easy payment plan-accounts -payroll) and regulatory framework documents are up-to-date and implemented accurately. \n• Work closely with all team leaders to define accusation channels especially through bulk deals and payrolls and new companies approval. \n• Work with Head of Sales and HR for new recruitments, trainings, and retention of staff and manage staff issues and concerns to ensure high level of staff satisfaction.
☒ July 2006 - August 2008
Mashreq Bank - Doha, State of Qatar
Retail Banking Group - Team Leader
Responsibilities
• Lead, motivate, and manage the entire sales force especially the credit cards business.
• Create new relationships & exploit the opportunities to bring in fresh business for RBG In order to achieve the set targets.
• Provide regular market feedback as well as inputs for formulations of sales strategy.
• Maintain excellent relationship with key client organizations and their employees.
• Monitor the sales team activities, progress and achievements.
• Monitor and analyze customer's attrition & maintain it at the lowest levels.
☒ April 2006 - July2006
Mashreq Bank - Doha, State of Qatar
Retail Banking Group - Assistant Team Leader
Responsibilities
• Coordinating sales Team work hand to hand with the Team Leader.
• Conduct regular out bound sales activities to the target market to achieve Financial & non financial targets.
• Directly reporting to the Team Leader.
• Handling the daily submission for the sales team & quality checking.
• Proper follow up to minimize the rejections in order to increase the team numbers.
• Organizing from A to Z special sales events (Sales Gatherings - Conferences - Meetings)
• Provide a regular feedback to team leader on market conditions & competitor offers.
☒ October 2005 - April 2006
Mashreq Bank - Doha, State of Qatar
Retail Banking Group - Relationship Officer
Responsibilities
• Conduct regular out bound sales activities to the target market to achieve Financial & non financial targets.
• Develop personal relationship with employees & key position of assigned companies.
• Define & call on existing & prospect customers, to cross sell Bank products.
• Acquire through knowledge about bank products, services & policies.
• Preparation of Sales reports on regular basis.
• Call on & makes presentation to companies & individuals.
• Preparing accurate proposals for credit cards.
☒ April 2004 - October 2005
Mashreq Bank - Doha, State of Qatar
Retail Banking Group - Sales Officer
Responsibilities
• Provide Mashreqbank customer's financial services which exceed their expectations by delivering an unbiased, competent, timely and problem free service.
• Be imaginative and creative in the delivery of customer service and proactively work towards satisfying the needs of the customers.
• Customer retention, ownership of customer complaint resolution.
• Be a team player and contribute to achieve the branch goals based on Key Performance Indicators, coach and support new staff to make their assimilation in the MB family easier.
• Deputize for the Local Market Manager in his absence.
• Adhere to branch process and report deviations to the LMM, which should finally lead to an acceptable branch audit rating.
• Customer acquisition through sales to walk-in and through field visits.
☒ October 2002 - December 2003 \nNokia & Syriatel - Damascus, Syria \nKanaan Int'l Establishment - Sales & Support Manager \n \nResponsibilities \n• Control and manage the entire sales team in Damascus. \n• Control the selling process (phone sets + GSM) \n• Launching and promoting new mobile phones. \n• Planning all the sales team activities on monthly basis. \n• Reporting to the management on daily and monthly basis. \n• Analyzing marketing & financial reports for creating sales plans accordingly. \n• Ensure expected standard of performance as laid by Nokia & Syriatel
☒ October 1998 -October 2002
DHL Worldwide Express - Damascus, Syria
Ground Operation Supervisor + Dangerous Goods Consultant + Dispatcher
Responsibilities
• Manage the ground Operation daily activities.
• Control the entire inbound & outbound shipments throw Syria.
• Ensure expected standard of performance as laid by DHL.
• Dispatching all the outbound mail pick ups from Syria.
• Control the inbound shipments sorting process.
• Consultant for all the dangerous goods inside and out of Syria.
• Prepare a daily report for all damaged shipments.
• Control all the daily activities for the couriers in Syria & monitor their performance.
Faculty Of Commerce -Damascus University.
Compo campos university Canada in 2013