فيصل مالك

• Managing and supporting a team of Infrastructure engineers
• Ensuring the infrastructure being implemented adheres to the Tier IV standard (required for financial institutions) at all times
• Supporting the client base consisting of financial institutions and banks with very strict SLAs and high-uptime
• Develop, maintain and review the company project programme, in partnership with the COO/CEO
• In partnership with (Senior Management Team) SMT members, identify areas of potential business development. Conduct appropriate research and feed into the strategy development process
• Communicate and provide recommendations to the SMT in areas of IT expertise
• Managing large scale geographically dispersed virtual infrastructure in multiple datacenters
• Developing and implementing solutions geared towards the cloud technology for financial institutions
• Managing and monitoring of NetApp SAN infrastructure with offsite replication in place
• Responsible for change management and migration of customer systems to the cloud with minimal disruption
• Dealing with 3rd party providers for support and maintenance of customers' applications
• Managing the data center operations including the systems monitoring
• Oversee the VMware, Hyper-V and Oracle Virtual Infrastructure
• Management of logical and physical security across the IT function
• Working in a very strict process orientation environment in compliance with ITIL and SAS Type II Audit Standard
• Responsible for procurement of hardware and software
• Extensive negotiation experience with the suppliers
• Evaluate risks and develop strategies to overcome project obstacles
• Overseeing DR tests and maintain the DR document
• Act as the primary technical resource to client and IT staffs in all phases of development and implementation process
• Responsible for performing internal audits making sure all the security procedures are being adhered to within the multi-tenant environment

• Managing and supporting a team of 1st, 2nd and 3rd line engineers
• Participate fully in the (Senior Management Team) SMT for the running of the company
• Deliver a high quality IT service, both within the company and to all customers, based on the ITIL industry standard for IT service delivery within negotiated SLAs.
• Interface with customer, technology and business contacts
• Plan and manage the departmental budget and the IT capital programme
• Implement a continuous measurement, review, audit and benchmarking process to monitor the security, capacity and performance of systems
• Work with the Chief Operations Officer to plan schedules and priorities and respond to any major issues
• Provide leadership and motivation to the technical department
• Positively communicated company visions, values, priorities and targets
• Ensure that team members are professionally reviewed and that reviews are an accurate reflection of performance
• Ensure that the objectives of team members are meaningful and in line with business strategy, that are regularly reviewed and that appropriate development is implemented
• Give regular feedback to team, affirming and celebrating good practice and conversely addressing and managing areas of under performance
• Coach, motivate & develop individuals/teams
• Mediate the prompt resolution of disputes or grievances where necessary involving HR
• Act as a professional role model for staff

• Designed, implemented and supported virtual networks based on VMWare vSphere ESX/ESXi 3/4/4.1 and vCenter
• Performed several migrations both P2V and V2V using vCenter Converter and PlateSpin
• Extensive experience with VMWare features such as: vMotion, HA, FT. DRS, Host Profiles etc
• Managed and administered Netapp FAS 3240 SAN
• Rolled out Virtual Desktops as a hybrid solution consisting of VMWare vSphere and Citrix XenDesktop
• Tested and evaluated various virtualisation solutions including VMWARE, Citrix and HyperV
• Worked with senior VMWare Architects and deployed solutions according to the design specification
• Upon accomplishment of virtualisation infrastructures demonstrated the DR process to the customers
• Implemented several backup solutions including Symantec Backup Exec, NetBackup and Veeam for VMWare infrastructure
• Performed several full scale migrations of MS Windows 2000 to Windows 2003 and Windows 2003 to 2008 based domains
• Implemented MS Exchange 2000, 2003, 2007 and 2010 servers. Furthermore, performed inter Exchange data migrations between all versions
• Installed and configured MS SQL 2000 and 2005
• Implemented Clustered Windows Terminal Server solutions
• Implemented several Antivirus solutions including Symantec, AVG, MacAfee, Kaspersky
• Deployed GFI based Mail Archiving systems
• Installed and configured SMS 2003/SCCM and used for the deployment of patches and software
• Created WANs and connected remote offices using SonicWall and Cisco PIX Firewalls solutions
• Provided support to the infrastructure of high profile customers and acting as a point of escalation for problems
• Surveyed and reviewed existing infrastructures and provided recommendations for improvements
• Provisioned several Dell, HP and IBM based servers
• Familiar with systems management concepts, processes and standards; capacity/performance management and the fundamentals of ITIL
• Managed and priortised tasks in order to meet strict SLAs

• Provided 1st, 2nd and 3rd line level support to various schools and companies within our client base
• Interfaced with customers on regular bases via phone or personal visit
• Successfully migrated several NT4 based domains to MS Windows 2000
• Responsible for the support and administration of the whole IT infrastructure on site
• Installed configured and supported MS Small Business Server 2000 and 2003
• Supported and administered Windows NT4, Windows 2000 Server, Windows 2000 Pro, Windows XP Pro, Exchange 2000, network printer installation, Active Directory configuration, VLAN, VPN, Routing etc.
• Configured and supported wireless networks including Cisco, 3COM and DLink

• Using and monitoring the helpdesk log to resolve problems
• Enhanced and maintained company’s website and intranet
• Identified and rectified hardware/software failures on workstations
• Imaged PCs using Ghost Imaging Solution
• Performed hardware inventory to monitor purchases and location
• Played a key role in the migration of Windows NT servers to Windows 2000 Servers and NT workstations to Windows 2000 Professional

• Analysis of existing information systems and advising on their suitability
• Identified options for potential solutions and assessing them for both technical and business suitability
• Assisted the IT Administrator in troubleshooting network issues
• Managed the Windows NT servers in the absence of the IT Administrator
• Provided training to users of the new system
• Managed the backups