team leader
National bank of Abu Dhabi
مجموع سنوات الخبرة :18 years, 9 أشهر
follow up and collect on all overdue, delinquent amount from customers.
•Meets Targets set on flow and delinquency rates.
•Act on Collection/Recovery Reports initiated by Supervisor after his review and comments.
•Handle number of calls/contact (as per department set targets) & follow-up on customer’s commitment to pay.
•Identify un-contactable/skip customers and redirect these for filed visits.
•Follow-up with employers for employee status, delay or no salary transfer/ESOB and follow up new documents, salary transfer.
•Send out confirmation letters to employers to confirm employment status and establish contact with the customer.
•Send collection standard letters /SMS/Emails to contactable/un-contactable customers.
•Prepare daily / weekly progress report (daily performance tracker).
•Review collection MIS to measure own effectiveness, productivity & efficiency.
follow up and collect on all overdue, delinquent (over credit limit cards) customers.
•Meets Targets set on flow and delinquency rates.
•Act on Collection Reports initiated by Supervisor after his review and comments.
•Handle number of calls/contact (as per department set targets) & follow-up on customer’s commitment to pay.
•Identify un-contactable/skip customers and redirect these for filed visits.
•Follow-up with employers for employee status, delay or no salary transfer/ESOB and follow up new documents, salary transfer.
•Send out confirmation letters to employers to confirm employment status and establish contact with the customer.
•Send collection standard letters /SMS/Emails to contactable/un-contactable customers.
•Prepare daily / weekly progress report (daily performance tracker).
•Review collection MIS to measure own effectiveness, productivity & efficiency.
corporate relationships within city for the unit.
•Development Officers/Sales Officers.
•Frequent and regular visits to key corporate relationships in order to get first hand information about their issues pertaining to our services, especially delivery of payments and collection of receipt of charge.
•Reduce interchange sales volume through the interchange MIS.
•Correspondence with the cross function departments including charge back unit which includes Monitoring of chargeback retrieval letter, delivery and receiving of letters, online authentication, fraud and risk management, new merchant approval processing through credit initiation unit.
•Increase the overall merchant volume through establishing a strong relationship with all the merchants.
•Monitoring/ performing quarterly merchant culling exercise.
•Assigning tasks/targets to each member of the team.
for management sales team of business development officers to achieve the assigned quantitative and qualitative targets set out by the business.
•Managing, sustaining and working on growth of the volumes and the relationships of the key merchants located within the territory.
•Induction of new merchants by cold calling to generate and increase the portfolio of assigned area.
designated high profile/sensitive area of sales and serving merchants business and solves their issues and achieves the qualitative targets set out by the management.
•Delivering mangers cheques and collecting the charged receipts from our assigned merchants.