IT Project Manager
Telecommunications Consultants India Ltd.
Total years of experience :16 years, 5 Months
A government of India enterprise with a branch office in Riyadh. A prime engineering and consultancy company primarily
focusing on Telecommunications, IT and Civil works across the world.
• Work with the senior executive management of the organisation, including the CEO.
• Responsible for finding new business opportunities in the IT sector, researching leads, establishing relation-ships with potential clients and suppliers, and arranging appointments for the upper management.
• Develop local and international partnerships for IT projects and manage relations. Develop and execute short and long-term partnership plans.
• Act as a single point of contact (SPOC) for bidding on government tender portals like Etimad and Bahrain Tender Board.
• Liaise with the executive management on deciding the tenders to bid.
• Analyse the requirements within an invitation to tender (ITT). Liaise with suppliers, vendors and partner companies, and design a solution that meets the requirements.
• Manage bid budget and track the costs of each element of the bid.
• Develop persuasive and detailed bid proposal, including a technical proposal and project implementation plan.
Key Achievements
• Bid IT tenders sticking to tight deadlines.
• Managed successful strategic partnership discussions with local and international enterprises.
• Introduced the Scrum framework into the organization by initiating, preparing, and delivering a seminar for a group including managers and engineers. Advised Scrum implementations within the organization.
• To build an IT team initiated and started delivering Cisco CCNA certification training to a group of colleagues.
A budding last mile logistics company based in Riyadh.
• Worked with the founding members of the organisation. Primarily responsible for the Odoo ERP implemen-
tation project.
• Initiated the projects - Warehouse automation, Entrepreneurial Operating System (EOS) implementation,
and IT department establishment.
Key Achievements
• Negotiated contracts with various Odoo consulting services companies. Optimized and reduced the cost of
the Odoo ERP implementation project by 60%. Interviewed developers.
• Developed the project scope statement for the ERP implementation project by gathering requirements from
users through training them on the online Odoo ERP system.
Regional partner of Front Porch, USA. Provider of in-browser notifications solution for network operators like STC, Zain
and Mobily.
• Analysed business and technical requirements designed and developed and implemented solutions, planned
and managed projects, and advised the CEO and stakeholders on IT solutions and services.
• Successfully delivered the in-browser messaging solution proof of concept (POC) projects to STC and Mobily.
• Liaised between various customer departments and Front Porch and served as a SPOC (single point of con-
tact).
• Analysed complex network architectures involving DPI, RADIUS, BRAS and internet gateway, and planned
in-browser messaging solution deployment most economically.
• Managed all aspects of projects - plan, scope, cost, schedule, procurement, resources, stakeholders, risks and
communication.
• Led outsourced contractor teams for IT infrastructure racking and stacking in STC and Mobily data centres
at local and remote sites across the country.
• Conducted client-facing technical product presentations/demonstrations.
• Prepared RFP response documents.
• Worked with the CEO and the accountant to monitor the company’s performance against estimates and
prepare annual budgets.
Key Achievements
• Successfully delivered the in-browser messaging solution project to STC deployed across 3 points of presence
(POP) by managing the entire project lifecycle. The project was valued at more than 3 million USD a year.
• Analysed, identified and resolved service critical in-browser messaging solution issues helping overcome
project hurdles and ensuring project timeline.
• Efficiently supervised the managed services of STC’s in-browser messaging solution.
• Managed software development projects delivering the in-browser messaging use-cases like the landing
page, subscriber billing notification, product promotion, Eid greetings, and bandwidth usage notification.
− Reported to the CEO of the organisation.
− Effectively managed IT, vendor, partner and client relationships, software design and development, and operation of the data centre.
− Managed Cisco routers and switches and web applications and service delivery platforms deployed over a pool of CentOS and Ubuntu Linux servers.
− Ensured minimum downtime and optimal performance of the servers and the network.
− Managed the recruitment and hiring of IT support staff and trained them.
Key Achievements
− Designed and developed VMS (VAS Management System) portal using Java, Struts 2, JDBC, Tomcat and MySQL. VMS has a mobile content management system and integrates with SMS gateways.
− Configured a Cisco router to create an encrypted GRE tunnel with IPSEC with the Zain SMSC network.
− Worked as a member of IT operations team at levels 2 and 3.
− Operated, managed and ensured an efficient performance of mobile VAS messaging services, bulk SMS system and service assurance monitoring platform. The bulk SMS system comprised JBoss and Tomcat web application servers and an Oracle database server deployed over a pool of Linux servers serving more than a million SMS per day across all the telcos part of the STC group.
− Assessed and improved performance and quality of IT services across all service delivery platforms (SDP) and their operating environments running on Linux and Windows.
− Received incidents/complaints as escalated from level-1, customers and partners and solved them within specific SLA.
− Developed and managed Splunk dashboards.
− Supervised a VAS operations engineer. Trained level-1 engineers.
− Authored platform operations primer.
Key Achievements
− Designed, developed and operated a Java web application to monitor the performance of SMS short codes using SMSLib, JSP, Servlet, Tomcat and MySQL.
A leading mobile VAS solutions provider in Saudi Arabia.
• Worked as a member of the IT operations team.
• Analysed, monitored, managed and improved security and performance of Java web applications, JBoss and
Tomcat application servers, Oracle database server, pool of Linux servers and network.
• Managed operations of business-critical mobile VAS CMS platform, SMS and MMS gateways which served
more than a million SMS per day across all the major telecoms of Saudi Arabia.
• Managed and operated a pool of Linux servers comprising business-critical services like HTTP, FTP and
automated backup. Ensured critical patches were applied on time.
• Trained marketing and IT support staff.
• Documented and maintained configuration of systems and applications.
Key Achievements
• Designed, developed and launched business-critical Java web service clients integrating with telecom SDP
web services and full-stack Java web applications in 50% of the allotted time.
• Ensured minimum downtime and optimal performance of all servers.
− Analysed and documented the organization’s operational issues and advised a custom web portal as the solution.
− Suggested procedures eliminating 50% of the time spent managing documents and information.
Key Achievements
− Designed and developed a software prototype using Java technologies - Java Servlet API, Tomcat and Apache Derby.
− Developed and ported Java ME based mobile games for various mobile handsets.
− Debugged code and improved quality and performance of games on mobile handsets with varying technical specifications.
− Recognized as a resourceful contributor and acknowledged with increased developing responsibilities.
− Researched the developments in the field of Intelligent and Adaptive User Interfaces.
− Identified the potential usability issues in VCADS Pro and proposed most suitable adaptive functionalities by innovating ideas.
− Developed rapid software prototypes in Visual Basic .NET, following a pure user centred software development methodology.
− Closely worked with a team of Human Computer Interaction technicians, users and clients.
Internship at Volvo IT, Gothenburg. Research and prototype development in the area of Adaptive User Interfaces. Worked closely with a team of 2 students from Human Computer Interaction background.
