Senior Marketing Supervisor
IML Group
Total years of experience :13 years, 1 Months
Marketing Campaign Planning and Execution.
Events Planning & Coordination.
Brand Activations.
Work with account executives and prospective clients to come up with campaigns.
Approve changes to budget as needed.
Reporting to the Promotions & Events Director.
Coordinate activities, resources, equipment and information
Liaise with clients to identify and define project requirements, scope and objectives.
Performance Appraisals and Project Evaluations.
Monitor and track project’s progress and handle any issues that arise.
ACHIEVEMENTS:
Successful New Launch of Virgin Mobile Mall Activation Events.
Successful New Launches of different Maggi Mixes, Soups, and Bouillon across UAE.
Successful completion of Guinness Book of World Record Breaking Activation for Unilever Gulf.
Successful New Launch of Nestle Carnation across UAE.
Successful launch of Virgin Mobile UAE Mall Activations across UAE.
Successful New Launch for Sensodyne Rapid for Glaxo Smith Kline.
Employee of the Month in July 2016 for the best performance
Develop new business opportunities to meet targets.
Represent your organization and attending trade exhibitions, conferences and meetings.
Help develop and implement strategic sales plans.
Facilitate client requirements meetings - both in person and/or remotely using current online presentation applications.
Report weekly sales forecasts.
Manage projects to make sure that they get completed in a timely manner.
Responsible for assisting with sales/marketing and advertising campaigns.
Negotiating contracts and packages.
Customer Satisfaction Index target achievement and KPI monitoring
Contact Center ambiance and management
Product and process knowledge update assurance
Quality Control adherence - pro-active measures
Operations Handling and contingency development
Employee Turnover control
Responsible for high motivational level of the staff within the subunit
Conduct periodic meeting with team to provide performance feedback
Develop a team work culture, aligned with the overall culture of the Customer Service and Organization.
Complete understanding of Customer Service SOPs
Ensure that staff is following & implementing SOPs to execute customer requests
ACHIEVEMENTS:
Won the “Best Performer” Award for year 2014 in Customer Services Nationwide.
Successful Launch of 4G queue
Won the “Champion of the Month Award” award in the month of June 2014 for achieving highest team KPI Nationwide.
Work with customer service manager to ensure proper customer service is being delivered.
Build sustainable relationships of trust through open and interactive communication.
Meet personal/team sales targets.
Prepares product or service reports by collecting and analyzing customer information.
Participates and provides expertise as a member of the customer service’s departmental team.
Develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
ACHIEVEMENTS:
Won the “Keep Spending Keep Winning” campaign and raised the standards for Lahore CC.
Won the “Champion of the Month Award” in February 2012 & rated as the best Agent Nationwide.
Won “Sales Champion Award” for the month of July 2011 on achieving highest Customer Satisfaction Index Nationwide.