Senior Consultant
DataServe
Total years of experience :19 years, 0 Months
Responsibilities:
• Manage Data Backup environment consisting of multiple backup products for a huge customer across 2 sites.
• Handling L2 and L3 level tasks and issues independently.
• Recommending Best Practices.
• Prepare RFPs, plan, design and implementation of new projects.
Achievements:
• Achieved >99% Daily Backup Success Rate consistently across Physical and Virtual IT infrastructure environment.
• Implemented backup solution independently for >1000 critical production servers for Virtual environment.
• Led Data Backup migration project for > 2000 servers across isolated networks.
Responsibilities:
• Plan, Design and implement backup infrastructure as per customer requirements.
• Manage backup environment in accordance with Incident management, Problem management, Configuration management and Change management.
• Generate and update Backup, Capacity, Tasks, Project and Incident reports.
• Mapping Business requirements into Technical requirements considering RPOs and RTOs.
• Performance tuning enhancement of Backup infrastructure including hardware and software.
• Prepare and update documentation of Solution Design, Implementation and Operations tasks.
• Prepare response to RFPs (Request for Proposal) and evaluate response to RFPs for new Backup products.
• Deliver High Availability and Business Continuity of backup services 24x7 within defined SLA’s.
• Identify, report any risks and recommend best practice and advice proactively.
• Automation of Backup failure alerts by SNMP configuration.
Achievements:
• Accomplished 100% Successful Test Result for TSM Backup Solution implementation.
• Restored 20TB of Critical Production Database successfully for customer.
• Achieved >99% Daily Backup Success Rate across huge backup environment.
• Restored and recovered Production TSM server fully for a leading Banking customer.
• Received Successful Project Sign-Off from Customer.
Responsibilities:
• Managed TSM Backup environment consisting over 150 TSM servers and > 1000 TSM/TDP Oracle/SQL clients.
• Installation/Configuration/Troubleshooting of TSM Server/clients.
• Server/Data Restore/Recovery including Alternate Machine Restores.
• Disaster Recovery Management - Planning and executing DR Test and documentation.
• Backup Failure Analysis and Trends with Problem Determination and Solution.
• Proactive approach in reducing the number of faults.
Achievements:
• Improved and maintained the Backup Success Rate to > 98%.
• Completed and documented 5 DR Tests successfully.
• Recovered production TSM server independently within SLA.
Responsibilities:
• Managed Tivoli Storage Manager (TSM 5.5) servers on Solaris and Windows.
• Managed TSM Server-TSM/TDP Client environment consisting of HP UX/Solaris/Windows servers and configuration of Backup schedules on new nodes in new Policy domain.
• Analysis for Failed/Missed backups.
• Working knowledge of Storage products like IBM DS4000, NetApp ONTAP 7.0. Aggregate, Volume, RAID Groups, Qtree, Quotas, Snapshots & Snapmirror.
• Ensure high degree of Customer Satisfaction (CSAT) and SLA. Proactive approach in reducing the number of faults.
• Liaising with Vendor in case of Hardware fault.
Achievements:
• Award for Streamline of TSM Backup Environment.
• Onsite Upgradation project in the UK during April 2008
Responsibilities:
• Provide Technical Support for Microsoft Network (MSN) process, a leading ISP of USA.
• Provide Technical support for Microsoft Office Live a US project involving Website designing using Design Tools by Microsoft Site Designer, Front page, html.
Achievements:
• Achieved resolutions within record Average Case Handling time of 17 minutes.
Responsibilities:
• Installation, Configuration, Troubleshooting hardware and software(including McAfee and Symantec /Norton Anti Virus)of branded as well as assembled Desktops, Laptops, Printers e.g., IBM, HP Compaq, Dell, Wipro, HCL.
• On-site experience in leading companies like Philips, Coca Cola, TATA AIG, Reliance, Bajaj Allianz, IDBI.
Achievements:
• Managed and supported critical customer site independently as a fresher.
Bachelor's of Engineering Degree in Instrumentation Engineering