Technical Specialist
Apple
مجموع سنوات الخبرة :2 years, 2 أشهر
● Maintained a 98% customer satisfaction rating
● Supervised customer interactions of six new hires and provided feedback for improvement
● Troubleshooted and resolved hardware and software issues relating to iPhone, Apple Watch, and iPad
● Ensured a seamless customer experience and played a pivotal role in developing customer relationships and brand loyalty
● Collaborated in a team environment, serving as a resource to team members and providing support when needed
My major consisted of half Business courses and Information Technology courses. I completed projects based on Local Area Networks, and projects around designing an office environment. I achieved a 3.35 GPA, showcasing my commitment to my studies.