Faisal Rahman

IT Support Engineer at Rak

• Pakistan - Peshawar
• December 2020 to November 2021

• Repair or replace faulty components of a computer/network system.
• Configuring, installing, and troubleshooting - Desktops/laptops/networks.
• Performs computer troubleshooting involving hardware and software maintenance such as desktop diagnostics, multiple OS configuration, Remote desktop, and networking.
• TCP/IP networking and hardware maintenance and repair.
• Maintain security and assets as per company IT policies.
• Upgrade systems with new releases and models.
• Manage backup and network storage.
• IP Telephone/Phones systems and Office 365.
• Managing CCTV Camera
• Remotely troubleshoot and quickly diagnose issues.
• Completing job reports and ordering supplies.
• Providing basic training on computer operation.
• Advising on software or hardware upgrades.
• Troubleshooting networking and connection issues.
• Installing and upgrading operating systems and computer software.
• Installing and maintaining hardware and computer peripherals.
• Managing work records.
• Outlook configurations
• Installing and configuring client computer systems.
• Responsible for IT equipment physical placement, inventory, and documentation.
• Keep the records of all the activities, upgrades, inventory, and transactions related to the IT department.
• Provide L1 support and escalate whenever needed.
• Familiarize end-users with basic software, hardware, and peripheral device operation.
• Responsible for the daily monitoring of backups and scheduled tasks.
• Monitoring and recording the system utilization parameters (CPU, memory, disk space, etc.) and reporting/fixing any issue accordingly.
• Install, upgrade, support, and troubleshoot Windows Client OS and macOS.
• Respond to all user's requests and provide them with adequate support.