Business Operations Analyst
Ameeri Group Holding
مجموع سنوات الخبرة :8 years, 6 أشهر
• Analyze, optimize operational processes to increase efficiency, and reduce costs across departments.
• Develop business performance metrics to measure productivity and identify areas for improvement.
• Facilitate cross-functional team departments to streamline operations and enhance collaboration.
• Identify potential customers, performance measurement, customer retention, and experience.
• Prepare BI detailed reports and present findings to senior management for strategic decision-making.
• Conduct business data analysis and review financial reports using BI data analytics tools.
• Maintain business trends through communication with staff, stakeholders, suppliers, and clients.
• Recommend new technologies to improve business operations and competitive advantage.
• Work with head management to define critical metrics, KPIs, and deliver actionable insights.
• Collaborate with team members to collect, analyze data, and monitor work process.
• Execute operational data audits to ensure compliance with industry regulations and internal policies.
• Ensure business reach operating, financial plans, product development, and customer satisfaction.
• Create interactive dashboard visualizations through data interpretation and reporting analysis.
• Maintain commercial documentation regarding various projects research, processes, and operations.
• Oversee HR duties and evaluate the branch staff to enhance individual productivity.
• Collect and analyze data to identify market trends, patterns, and correlations for business growth.
• Maintain professional communication with departments, employees, and stakeholders.
• Ensure stock and inventory levels are adequate for distribution channels and customer demands.
• Develop insights, visualizations, and presentations for process improvement and optimization.
• Coordinate with finance in preparation of reports and presentations and aids in budgeting process.
• Manage customer relationship, provide customer service, and attend public events.
• Coordinate with other departments to implement and improve business systems and software tools.
• Collect, document, analyze customer reports, and recommend new IT potential services.
• Interface with new and existing customers data reports to provision new services and resolve issues.
• Escalate complicated issues to management, third partys resources, and vendors as appropriate.
• Review, update, and track customer information and documentation using CRM database system.