Business Operations Analyst
Ameeri Group Holding
مجموع سنوات الخبرة :9 years, 0 أشهر
CUSTOMER EXPERIENCE
• Ensure all operations are carried on in an appropriate, cost-effective way.
• Collaborate with team members for collecting data and monitor work process.
• Analyze business data, including KPIs, metrics, and financial reports using data analytics tools.
• Identify potential customers, performance measurement, and customer retention.
• Maintain business trends through communication with staff, stakeholders, suppliers, and clients.
• Develop business to meet operating, financial plans, customer service, and product development.
• Create interactive dashboard visualizations through data interpretation and reporting analysis.
ASSISTANT MANAGER
• Assist branch manager to operate the branch in line with company policies and procedures.
• Maintain commercial documentation regarding various project research, processes, and operations.
• Conduct data analysis, process modeling, and formulate solutions for businesses to improve.
• Communicate effectively and efficiently with executives, production, managerial, and stakeholders.
• Ensure that product specifications align with client requirements and implement new technologies.
ADMINISTRATIVE
• Select, train, supervise, and evaluate the branch staff to enhance individual productivity.
• Collect and analyze data to identify market trends, patterns, and correlations for business growth.
• Maintain professional communication with departments, employees, and stakeholders.
• Ensure stock and inventory levels are adequate for distribution channels and customer demands.
• Develop insights, visualizations, and presentations for process improvement and optimization.
• Coordinate with finance in preparation of reports and presentations and aids in budgeting process.
OPERATIONS CENTER
• Manage customer relationships, perform operational activities, and attend public events.
• Collect, document, analyze customer reports, and recommend IT potential services.
• Interface with new and existing customers data reports to provision new services and resolve issues.
• Escalate complicated issues to management, third parties resources, and vendors as appropriate.
• Review, update, and track customer information and documentation using CRM database system.