فيصل سعد, Business Operations Analyst

فيصل سعد

Business Operations Analyst

Ameeri Group Holding

البلد
الكويت
التعليم
ماجستير, Project Management
الخبرات
9 years, 0 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :9 years, 0 أشهر

Business Operations Analyst في Ameeri Group Holding
  • الكويت - الكويت
  • يناير 2022 إلى ديسمبر 2023

CUSTOMER EXPERIENCE
• Ensure all operations are carried on in an appropriate, cost-effective way.
• Collaborate with team members for collecting data and monitor work process.
• Analyze business data, including KPIs, metrics, and financial reports using data analytics tools.
• Identify potential customers, performance measurement, and customer retention.
• Maintain business trends through communication with staff, stakeholders, suppliers, and clients.
• Develop business to meet operating, financial plans, customer service, and product development.
• Create interactive dashboard visualizations through data interpretation and reporting analysis.

Business Analyst في Kuwait Oil Tanker Kotc
  • الكويت - الأحمدى
  • سبتمبر 2021 إلى يناير 2022

ASSISTANT MANAGER
• Assist branch manager to operate the branch in line with company policies and procedures.
• Maintain commercial documentation regarding various project research, processes, and operations.
• Conduct data analysis, process modeling, and formulate solutions for businesses to improve.
• Communicate effectively and efficiently with executives, production, managerial, and stakeholders.
• Ensure that product specifications align with client requirements and implement new technologies.

Admin and Operations Coordinator في Oud Milano
  • الكويت - الكويت
  • مارس 2017 إلى سبتمبر 2021

ADMINISTRATIVE
• Select, train, supervise, and evaluate the branch staff to enhance individual productivity.
• Collect and analyze data to identify market trends, patterns, and correlations for business growth.
• Maintain professional communication with departments, employees, and stakeholders.
• Ensure stock and inventory levels are adequate for distribution channels and customer demands.
• Develop insights, visualizations, and presentations for process improvement and optimization.
• Coordinate with finance in preparation of reports and presentations and aids in budgeting process.

Corporate Supervisor في Fasttelco / Ooredoo
  • الكويت - الكويت
  • يناير 2015 إلى مارس 2017

OPERATIONS CENTER
• Manage customer relationships, perform operational activities, and attend public events.
• Collect, document, analyze customer reports, and recommend IT potential services.
• Interface with new and existing customers data reports to provision new services and resolve issues.
• Escalate complicated issues to management, third parties resources, and vendors as appropriate.
• Review, update, and track customer information and documentation using CRM database system.

الخلفية التعليمية

ماجستير, Project Management
  • في The University Of Salford
  • أغسطس 2019
بكالوريوس, Computer Science And Engineering
  • في American University Of Science And Technology - Lebanon
  • يوليو 2015

Specialties & Skills

Management
Operations Management
Customer Experience
Data Analysis
Business Intelligence
Account Management
Marketing Management
Negotiation
PERFORMANCE MEASUREMENT
Administrative Coordination
Data Visualization
OIL TANKERS
BUDGETING
COMMUNICATIONS
ERP Software
HR Administrative
MS Project
Marketing
Commercial Management
Business Development
Logistics Management
Auditing
Administration
Accounting
Microsoft Office
People Management
Retail Management
Sourcing
Microsoft PowerPoint
Power Query
Microsoft Power BI
Financial Analysis
Communications
Data Analysis
Quality Control
Active Listining
Customer Relationship Management
Service Support
Project Management
Organizational Behavior
System Analyst
Team Work
Customer Service
Risk Management
Documentation
Power BI
Talent Acquisition
Analytics
Business Analysis
Data Integrity
Fashion Retail
Visualizations
Data Insights
Performance Management
Coaching and Leading
Business Analyst
Management
Training and Development
Operations Management
Key Account Management
Planning and Control
Market Research
Problem Solving
Admin Coordination
Supply Chain Management
Procurement
Marketing Strategy
Purchasing Management
Recruitment
Training
HR Management
Business Intelligence
Tableau
Client Relationship
Microsoft Excel
Database
Support Management
Administration and HR
Customer Eperience
Customer Support
Talent Management
Administrative

اللغات

الانجليزية
متمرّس
العربية
اللغة الأم

العضويات

Computer Science and Engineering Syndicate
  • Member
  • January 2017

التدريب و الشهادات

Business Intelligence Analyst (الشهادة)

الهوايات

  • Reading