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Faisal Sami, Customer Service Specialist

Faisal Sami

Customer Service Specialist·Keta Technology

Saudi Arabia

Bachelor's degree, Statistics

Work experience

Total years of experience: 1 years, 2 months

Customer Service Specialist

December 2025 - Present

Keta Technology

Riyadh, Saudi Arabia

December 2025 - Present

Core Responsibilities
• Assist customers in resolving issues related to platform usage and service operations.
• Provide clear guidance and solutions to improve overall user experience.
• Handle customer inquiries and ensure timely response and follow-up actions.
• Support users in navigating system features and troubleshooting issues effectively.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Sales Assistant

January 2025 - August 2025

GMG & Sun & Sand Sport

Riyadh, Saudi Arabia

January 2025 - August 2025

Core Responsibilities
• Assisted sales operations by monitoring customer preferences and product performance.
• Tracked monthly sales reports using Excel to support operational and sales improvements.
• Delivered customer service while maintaining accurate transaction records and sales documentation.
• Collaborated with team members supporting promotions and achieving monthly sales targets.
Company industry:
Retail & Wholesale
Job role:
Sales

Education

King Saud University

October 2024

October 2024

Bachelor's degree, Statistics

Saudi Arabia

Skills

SQL
Expert
SQL
Expert
Microsoft tools
Expert
Microsoft tools
Expert
R
Expert
R
Expert
Minitab
Expert
Minitab
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
CREATIVITY
Intermediate
CREATIVITY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA COLLECTION
Intermediate
DATA COLLECTION
Intermediate
DATA ENGINEERING
Intermediate
DATA ENGINEERING
Intermediate
DECISION MAKING
Intermediate
DECISION MAKING
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
KPI REPORTING
Intermediate
KPI REPORTING
Intermediate
PERFORMANCE ANALYSIS
Intermediate
PERFORMANCE ANALYSIS
Intermediate
Business Analysis
Intermediate
Business Analysis
Intermediate
DATA CLEANSING
Intermediate
DATA CLEANSING
Intermediate
FINANCIAL ANALYSIS
Intermediate
FINANCIAL ANALYSIS
Intermediate
INFORMATION VISUALIZATION
Intermediate
INFORMATION VISUALIZATION
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
POWER BI
Intermediate
POWER BI
Intermediate
QUANTITATIVE DATA ANALYSIS
Intermediate
QUANTITATIVE DATA ANALYSIS
Intermediate
R PROGRAMMING LANGUAGE
Intermediate
R PROGRAMMING LANGUAGE
Intermediate
STATISTICS
Intermediate
STATISTICS
Intermediate
Data Analysis
Intermediate
Data Analysis
Intermediate

Languages

Arabic
Beginner
English
Beginner

Training and Certifications

Certifications
SQL Basics
Microsoft Excel for Data Analysis
AI & Data Analysis in the Future Labor Market
Microsoft Power BI Essentials
AI & Data Analysis in the Future Labor Market – Online Course
Microsoft Excel for Data Analysis
Microsoft Power BI Essentials
SQL Basics

Hobbies

  • data analysis
    Graduting program: i did an analysis on data from King Khaled airport