Sales Team Leader
Total years of experience :0 years, 0 Months
A US based Travel agency, selling flights to the US customers.
•Upselling flights (Domestic and International) and occasional Hotel bookings.
•Working on Amadeus, creating PNR, Issuing tickets, Changes and Cancellations.
•Achieving Team and personal Targets monthly.
•Weekly and monthly reports to the respective stakeholders.
•Performance evaluation reporting and corrective actions.
•Training and Quality checks on monthly basis.
Provided primary customer support to internal and external customers in fast-paced environment.
•Cultivated customer loyalty, promoted repeat customers and improved sales.
•Collected customer feedback and made process changes to exceed customer satisfaction goals.
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