Faisal Zakaria

- Working with Central L&D Team as an Experienced Associate Training Co-Ordinator & reporting to Regional L&D Manager.
- Assisting Team with reporting on various Training Programs and contributing to regular data analysis by applying advanced MS Excel and MS Power Point capabilities.
- Managing and Conducting various Trainings and Milestone Programs through In person (Face Led) and Virtual Platform (Zoom & MS Teams).
- Ensuring that the learners and facilitators queries are supported & responded before/during/after the training.
- Drafting communications such as Training calendar invite, newsletter, invitations, and Surveys.
- Coordinating and communicating with facilitators (organizing TTT’s), attendees, OLLs, Partners, Directors, and high-level executives in clear and timely manner.
- Acting as a Virtual Producer and organizing Pre-Work for various Trainings and Webinars.
- Ensuring the learners are compliant with Deloitte L&D Policy and keeping a track of their progress.
- Creating Courses, managing Classes and updating Compliance details of the Learners on SABA Cloud.
- Managing the business Unit Training Calendars to ensure it is up to date in M.E. Region.
- Coordinating with External Vendors to arrange for onsite training sessions at hotels.
- Undertake analysis of financial data associated with training including budgets, actual spend.

- Well versed with Order to Cash, Procure to Pay & Manufacturing Cycle.
- Provides general customer service and assistance to clients and serves as the ‘go-to’ resource on all project related inquiries.
- Developed custom financial and sales related Saved Searches/Reports for clients, allowing senior
management to efficiently make critical business decisions.
- Performed CSV import of multiple master and transactional data.
- Map business processes to standard NetSuite functionality.
- Completed Oracle NetSuite Foundation Certification.

- Delivering excellent customer service, extensively
following the sales process in order to achieve and
maximize the desired sales target.

- Use of every opportunity to up-sell and cross-sell,
strict adherence to all the compliance and AML
procedures and policies.

- Marketing activities that include streamlining
company’s materials to ensure a consistent and
concise message, help to plan and organize
marketing campaigns.

- Trained and developed junior associates in products,
selling techniques and procedures as per SOP.

- Develop new community events and all signage to
encourage and entice potential buyers.

- Help organize all team events, capture on film, and
then market on social media.

-Part of the core corporate (B2B) sales and business development team developing sales areas and market penetration strategies.
- Handling and managing key accounts and generating consistent revenue for CUE Solutions.
- Have handled many multi-million projects for the major clients of the organization.
- Developed & Implemented Strategies for New Product, Services & Marketing Concepts.
- Daily interaction/meetings with CXO level people for corporate tie ups & association.
- Managing smooth internal (Operations & Accounts) as well as external (Vendors & Clients) coordination for proper and timely execution of the orders and Client requirements.
- Have supported the L&D department and training facilitators in the classroom during many training events.
- Provided assistance with recruiting process by scheduling interviews and also travel arrangement for candidates.
- Worked with senior managers to address employee issues and assist with performance management.
- Maintained training events' calendar and communication process.
- Prepared various Reports, Proposals, Quotations, Agreements, and other business documents.

•To ensure sales of allocated projects(Residential) in the region and deliver targeted top line as per business plan by ensuring targeted sales volumes at approved price levels.
•To create and develop various new channels for increasing width and depth of distribution pipelines.
•To ensure constant tracking and response to competitor’s activity, specifically for the operating micro-market and provide timely feedback as per market dynamics.
•Development and implementation of site plans and initiate BTL activities as required.
•To manage various sourcing activities through various channels, viz. Channel partners, corporate, presales and ensure individual targets are completed as per timelines.

- Rotated through various departments including food production, learning and development, human resource, and catering sales.
- Successfully completed a comprehensive management training program which enabled me to enhance my customer service and managerial skills.