IT Support & Administrative
Mtech Auto Services
مجموع سنوات الخبرة :5 years, 9 أشهر
Diagnose and resolve hardware and software problems, ensuring minimal downtime and disruptions.
Manage and maintain a diverse range of IT equipment, including desktops, laptops, printers, and servers.
Install, configure, and update operating systems, software applications, and security patches.
Document IT procedures, troubleshooting steps. and solutions to create a knowledge base for future reference.
Assisted in the setup and maintenance of user accounts, email systems, and access permissions.
Managed hardware and software inventory, tracking assets and ensuring compliance with licensing agreements.
Prepared and maintained documents, reports, and records using office software such as MS Office.
Handle incoming and outgoing correspondence, emails, and phone calls with professionalism and discretion.
Provided technical support to bank employees. Resolving hardware and software issues promptly.
Assisted in setting up and maintaining user accounts, email systems, and access permissions.
Conducted routine system backups and ensured data security measures were up to date.
Collaborated with the IT team to deploy and maintain network infrastructure, including routers. switches, and firewalls.
Managed hardware and software inventory.
Gained hands-on experience with technical support to software developers and other team members, resolving hardware and software issues promptly.
Assisted in the setup and maintenance of development environments, including workstations and software tools.
Troubleshooted and resolved software development-related issues, ensuring minimal disruption to project timelines.
Installed, configured, and updated software development tools and platforms.
Conducted system backups and ensured data security measures were in place.
Maintained hardware and software inventory. tracking assets and ensuring compliance with licensing agreements.
Assisted in providing IT support to employees, including troubleshooting and system maintenance tasks.
Assisted in documenting IT processes and procedures, contributing to a 20% increase in documentation accuracy.
Hands-on experience in diagnosing and resolving hardware and software issues for a 98% successful resolution rate.
Smart Farming System in IoT
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