Faith Wambui Gakuya

+ Oversaw daily housekeeping operations, ensuring cleanliness and
maintenance standards were consistently met across all guest rooms and
public areas.
« Coordinated with other departments to optimize guest satisfaction,
addressing special requests and resolving any issues promptly.
+ Conducted regular inspections of rooms and facilities to ensure
compliance with health and safety regulations.
+ Trained and mentored staff on best practices for effective cleaning
technigues and customer service.

+ Provided exceptional support to customers by resolving inquiries and
complaints in a timely manner.
+ Developed and maintained strong relationships with clients to enhance
customer retention and satisfaction
• Managed daily operations including handling customer calls, emails, and
live chats efficiently.