Assistant Administration
Integrated Fire & Safety Solutions Ltd
Total years of experience :2 years, 3 Months
• Answering visitor inquiries about the company, directing visitors to appropriate contacts, answering incoming calls.
• Provide administrative/secretarial support for the department such as, monitoring the movement of the driver, office messenger, etc.
• Sort, review, screen and distribute incoming and outgoing mail; prepare, compose and ensure timely responses to a variety of routine written inquires.
• Schedule and coordinate meetings, interviews, appointments, seminars/events and other similar activities for supervisors
• Coordinating ticketing online bookings, Visas travels as well as accommodation arrangements for directors plus family and visitors
• Compose and edit correspondence and memorandum from dictation, verbal direction and from knowledge of established department policies; prepare compose, type, edit and distribute memos
• Keep records and files for all employees in organization and ensure dismissal/Leave, Off Duty and employment documents are done legally.
• Overseeing the smooth running of the office, ensuring that the cleanliness of the office, managing stationery use, and advising local purchase in advance for purchase to be done
• Organizing & compiling various documentations for tenders, qualification & company profile both for soft and hard copies
• Establish and maintain electronic records management system for all outgoing & incoming correspondence,
• Filing, typing, binding, faxing and scanning
Answering the main Hotel Switchboard directed to the respective personnel, handled all queries from the
guests through the calls, email or in person
Welcoming guests checking in the Hotel, giving amenities as they walk in and together with the housekeeping
department checked in the guests to their respective rooms.
Received bookings online and via telephone communication and as well through walk in guests.
Answered enquiries to guests on the booking rates availability via email or telephone or in person.
Organized for room space for conferences, meetings, seminars/events and other similar activities for company
in-house guests at the Hotel and also walk in guests as well.
Keep records and files for all in-house guests especially when handling Night audit and ensuring all the guests
are checked in with correct details example; Name and Company for those who are booked by their respective
organizations, also made sure all rooms appearing on the system are actually checked in and not vacant.
Cashiering; handled guest bills from the accommodation, restaurant, Laundry and all services that the guest has
used in the facility.
Overseeing cleanliness at the Front desk and always ensuring the reception area is warm and welcoming.
Always aware of the discounted rates, holiday rates that the Hotel has extended to guests.
Handled Night Audit operations, closed by checking the restaurant sales, room listings and occupancy rates and
total guest count of the day if all is in accordance from the day shift audit is done.
WORK TRAINING:
Trained at the Fairmont Maasai Mara Safari Club for a period of 6months, areas most focused on were the Front
Office and Housekeeping departments acquired the Fidelio and Opera experience and managed the reception with
confidence and professional aspects, welcomed guests staying at the camp, checked them in with the assistance of
the housekeeping department in the most effective and efficient manner, also handled their bills while they were
checking out.
Training Certificate for Front Office and Operations
Front Office and Operations Training certificate
: Mean Grade C- (Minus)