Faiz Afzal

Crew Trainer (Feb 27, 2013 to November 2013)
McDonald's (Karachi, Pakistan)
• How to received customers pleasantly, took their orders, transmitted to kitchen staff, served, and prepared bills
• How to prepare food items as per the established standards
• Adhered to the quality and work standards of the chain
• How to maintain the equipments, such as oven and grill, in proper condition
• How to maintain cleanliness in the work stations
• How to assist the other staff members in taking orders
• Analyzed customer complaints and feedback for constant improvements
Trainee Manager (Dec 2013 to Onward)
Rowtisserie hotel (Karachi, Pakistan)

• Prepared material estimates for customers timely
• Synchronized delivery and getaways of customer orders
• Resolved customer complaints and problems
• Established strong relationships with customers

Crew (April 07, 2012 to Feb 26, 2013)
McDonald's (Karachi, Pakistan)
• Clean restaurant according to the restaurant's sanitation procedures and policies
• Greet customers, take and assemble orders and receive payments
• Cook and prepare food for packing or serving
• Check equipment to ensure it is working efficiently
• Back up crew members in the event of absences and work overload
• Check food and supplies stock and maintain inventory
• Off load trucks and move raw materials and supplies to appropriate and designated places
• Assist new crew members with on job training