Faiz Azam

• Provided 1st & 2nd line IT support for users across the terminal.
• Managed desktops, laptops, LAN/WAN networks, CCTV systems, switches, and IP cameras.
• Implemented data backup and security procedures to ensure system reliability and data protection.
• Coordinated administrative operations, documentation, asset records, and vendor communications.
• Supported office management activities, ensuring smooth day-to-day operational efficiency.

• Deployed IoT-based automated infrastructure across 100+ installations with 99.5% uptime and 10, 000+ daily data
transactions.
• Reduced system downtime by 35% via predictive maintenance models; led a team of 5+ engineers using
Agile/Scrum.

• Operated ERP/inventory software; reduced data discrepancies by 20% through systematic audits and verification.

• Delivered Python and IT training to underserved youth under a Government of Pakistan initiative.

• Built automated testing frameworks in Python; managed GitHub repositories in an international remote team.