Faizal Ahamed

• Install, configure, and manage routers, switches, firewalls, and access points.
• Perform network upgrades, firmware updates, and patch management.
• Deployed and managed Office 365, Exchange Server, and Outlook, including SMTP, POP, and
IMAP configurations.
• Implemented web filtering, application control, and IPS
• Support and manage wireless networks, including access point placement and optimization.
• Conduct preventive maintenance and network health checks.
• Configure and maintain VLANs, IP addressing, DHCP, DNS, NAT, and routing protocols.
• Installed and configured Aruba managed switches with VLANs, STP, and trunk ports for a
segmented and stable network.

• Supported secure remote access using SSL VPN, firewall rule configuration, and antivirus
endpoint protection.
• Maintained enterprise Wi-Fi infrastructure including access point deployment, SSID
configuration, and signal optimization.
• Mapped network drives, set file and folder permissions, and resolved resource access issues to
streamline user workflows.
• Installed and configured Grandstream and Yeastar IP PBX, VoIP gateways, and IP phones for
both analog and IP telephony environments.
• Created SIP trunks, configured dial plans, and provisioned endpoints using centralized
management interfaces.

• Responsible for troubleshoot Microsoft windows issues.
• Responsible for the installation of Windows operating system.
• Responsible for the installation of softwares like antivirus, MS-office, adobe & acrobat
Reader, etc.
• Designed and implemented CCTV systems using IP/Analog cameras, NVR/DVR, with optimized
camera placement and storage planning.
• Developed comprehensive technical documentation including device selection, network layout,
and power budgets.
• Installed and configured Barco ClickShare (CX-50), Kramer VIA, and Logitech Rally for wireless
presentation and video conferencing.
• Set up Kramer Control Systems for centralized control of lighting, displays, and audio devices in
meeting rooms.
• Connected surveillance systems to secure VLANs and monitored video feeds over IP for real
time access and auditing.