IP Access Engineer - Tier 3
Du Telecom -Emirates Integrated Telecom Company
مجموع سنوات الخبرة :20 years, 0 أشهر
• Activation and Troubleshooting various Technical issues of Customers provisioned in Access devices of CISCO / PACKETFRONT / MSAN / HUAWEI / ERICSSON
• Troubleshooting and replacing Layer 2 / 3 switches and routers that include checking VLAN, ACL, OSPF Status, Fiber Port Status and IGMP for video.
• Hands on experience with switched networks including practical knowledge of Spanning Tree, Vlan and 802.1Q, as well as experience with IP routing configurations including OSPF, EIGRP and BGP
• Responsible for analyzing alerts highlighted in monitoring systems, incident management, investigating problems on Layer 1, Layer 2 and Layer 3 (L1, L2, L3, ) networks.
• Configuration and troubleshooting Primary telephone Issues in Nortel CS2K Soft switch
• Responsible for resolving Network (Voice, Video & Data) faults within predetermined time frames and taking ownership for faults which need to be escalate
• Managing and Sub netting IP related problems and DHCP problems.
• Extensive understanding of Trouble Ticket flow and Customer Operations
• Follow up and co-ordinate with Field operations, Activation Team & other groups for resolution of Faults
• Acting as escalation point for complex outages, provide problem and root cause analysis for major faults.
• Responsible for mapping and creating Performance Management System for team members including KRA and KPI
• Cordinating and T/S financial clients like bank (HSBC, Mashriq, Emirates Bank)
• Service Request creation and Coordinating Cases with different TAC including CISCO / PacketFront Sweden / Zhone / Huawei
• Working with vendor support contacts to resolve technical problems to meet P1 / P2 SLA
• Working in 24 x 7 environment
• To take ownership of the Trouble Tickets from Customer Service and resolve the Tickets.
• Support Field Engineers remotely during Troubleshooting.
• Solving Network core, distribution and access layer issues
• Installing, configuring access layer devices
• Configuring Multicast, data and voice packet routing
• Design environment and the hardware context Routing and switching issues.
• 3COM STACK 4400 Switch
• LE38 WWP-SFP & LE38 WWP Switches
• Mediatrix 1124, 1104, 1102 Voice Gateway
• Tandberg ITTV Video portal
• Lucent Vital QIP IP Management System
• Worked in Network Operation Center.
• (NOC) for Telephone, TV, and Internet activating and troubleshooting.
• Managing and Sub netting IP related problems and DHCP problems.
• Activation of Internet, TV and Voice services for new costumers.
• Activation of Customers provisioned in Access devices of CISCO / PACKETFRONT / MSAN / HUAWEI / ERICSSON
• Managing and Sub netting IP related problems and DHCP problems.
• Configuration of VLAN management using Software.
• Configuration and troubleshooting through using Soft Switch, BTS for telephone issue
• Installing, configuring access layer devices (3com switches, WWP and Mediatrix)
• Troubleshooting Cisco layer 3 devices that include checking VLAN, ACL, OSPF Status, Fiber Port Status and IGMP for video.
• Troubleshooting Operating System and Active Directory related issues to the users.
• Deploying Anti Virus, Applications and Software Patches.
• Configuring and Administrating/ Scheduling Backup for SQL Server
• Analyzing Data for Various software developed by IKM
• Maintaining log and/or list of required repairs and maintenance
• Make recommendations about purchase of technology resources
• Installing and maintaining Domain and work stations
• Keeping inventory of hardware and maintenance records
• Providing input into IT strategy and annual IT budget
• Input into IT acceptable use policy development
• Keep abreast of IT technology, maintain library of information
• Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Trains and orients staff on use of hardware and software.
• Implementing and Deploying LAN and WAN networks.
• Responsible and Ensuring timely implementation of E governance project in the district
• Preparing the Target plan including the quarterly indicators to achieve the set deliverables on time
• Leading and managing the team of Project coordinators and ensuring the team Productivity
• Managing office operations.