Muhammad Faizan Amjad Siddiqui

• Responsible for both sales and claims support within the Takaful insurance environment. Actively
engage with customers to understand their needs and recommend suitable Takaful plans, driving
sales through lead conversion and client acquisition via the Benefit platform. Maintain ongoing
relationships with existing clients to encourage repeat business and referrals. Also handle health
and motor insurance claims, including documentation, coordination with relevant departments,
and follow-ups to ensure timely and accurate claim processing and resolution.

• Managed corporate client relationships by providing support, guidance, and health insurance
solutions. Actively contributed to sales by identifying client requirements and promoting suitable
insurance products to corporate clients. Processed and monitored health insurance claims,
verified documentation, coordinated with relevant departments, and ensured timely follow-ups
and resolution of client queries and claims.

• Supervised and monitored team performance, providing guidance, training, and operational
support to ensure service quality and target achievement. Prepared performance reports,
addressed staff concerns, and managed documentation. Coordinated follow-ups and handled
client and staff inquiries regarding policy coverage and service-related matters.

• Handled inbound and outbound customer calls in a call center environment, responding to
inquiries and promoting products/services. Built and maintained strong customer relationships
while assisting customers in making informed purchasing decisions and achieving sales targets.