Travel Consultant
Musafir.com
Total years of experience :10 years, 4 Months
Operational knowledge of CRS System SABRE, GALILEO
•Maintained close liaison with customers on issues relating to bookings.
•Managed database and back office as required.
•Ensured all issues relating to ticketing complied with best practice.
•PNR creation issuance and reissuance.
•Monitored and communicated airline schedule changes and flight cancellations.
•Utilized all preferred Airline contacts.
•Organize, schedule and book traveling tickets in accordance with individual travel plans.
•Handled internal and external calls, offering the highest level of customer service.
•Handling all visa process.
•Checked all manifests against information booked
Worked well to achieve targets and ensured that all queues and updates were regularly checked.
•Ticketing of flights. Utilized all preferred Airline contacts.
•Point of contact for all ticketing issues and enquiries
•Issue all airline tickets in accordance to IATA rules and deadlines
•Make reservations and book travel tickets for customers and guests
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