IT Help Desk Officer
Taiba Hospital
Total years of experience :11 years, 9 Months
Installing and configuring computer hardware, software, HIM systems, network printers, and
scanners.
Installation and configuration of IP Camera, attendance system, access door system.
Assistance in recovery operations and data backups when schedule.
Organizes information by studying, analyzing, interpreting, and classifying data related to IT
Equipment’s.
Installing and troubleshooting AVAYA IP Telephony networks.
Structured Cabling and Troubleshooting on HP/CISCO management switches.
Prepare reports by collecting, analyzing, and summarizing information.
Troubleshooting, diagnosing and resolving hardware, software, network and system problems.
Inventory and managing stocks and records for all hardware and software.
Respond to IT Helpdesk system, emails, and end user call requests.
Configure and maintain Active Directory Users and Computers.
Monitor and maintain the computer systems and networks of an organization.
• Diagnose hardware and software faults and solve technical and applications problems.
• Troubleshooting systems and network problems and diagnosing and solving hardware or
software faults.
• Installing and configuring computer hardware, operating systems and applications.
• Routine checkup of all systems hardware devices and software updates under maintenance
contract.
• Installation and configuration of security systems, fire alarm, CCTV systems, security gadgets,
IP Telephony
Provide responsive and satisfactory services to the clients.
• Onsite Support provided to the client in the desired time period.
• Network Management, Wireless Network Configuration and Setup, Network Troubleshooting.
• Desktop PCs - Support and Maintenance.
• Troubleshooting hardware problems and capable to solve at best possible.
• Configuring System Hardware devices on Company Policy.
• Installing and testing new Software.
• Assemble PC’s by the Requirements.
• Maintaining Server applications and Network Hardware devices.
• Create Report after Satisfactory services to the clients
Installation of PC, Laptops and printer and scanner and other devices.
• Installation and Configuration of windows server2003 and 2008R2.
• LAN, IP addressing and sub netting and IP routing.
• Server and Client based antivirus installation & configuration.
• Knowledge of Network devices such as routers and switches.
• Structured Cabling and crimping, RJ11, RJ45 connectors and Jack.
• Server maintenance and active directory configuration.
• Routine checkup of all system hardware devices.
• Liaising with external support agencies to resolve faults speedily.
• Providing technical support for hardware and software issues in the Premises.