Falguni Kapadia

Volvo

•Develop relationships with potential customers, which has led to an increase in sales by 10 percent.
•Follow up on inquiries via email, internet forms, and phone calls to ensure customers have all the information they need in order to make an informed purchase.
•Negotiate deals on buying and leasing automobiles to the satisfaction of both the customer and the dealership with an average customer satisfaction review score of 95 percent.
•Educate customers on the features, options, and packages on a range of make and model of vehicles to assist them in making a purchase that fits their needs and budget.
•Greeted customers as they entered the dealership and answered questions about the options, prices, features, and availability of various vehicles.
•Provided detailed demonstrations of vehicle functionality and options, and facilitated test drives.
•Educated customers on leasing and financing options, and explained which vehicles fit their budget to reduce the risk of faulty loans.
•Contacted leads to discuss their vehicle requirements and answer questions and improved conversion rates by 25 percent.
•Scheduled appointments for customers to review potential purchases in person and ensured that they had a satisfactory appointment with the sales associates.
•Followed up with customers after purchase to ensure a positive experience and investigated any grievances or other complaints.
•Researched vehicle releases to remain up to date on the latest products and trends.

Delivering quality service by ensuring adherence to the committed turnaround time & rework standards.
•Underwriting a lease deal and provide supporting documents for approval from Finance.
•Coordinating with the brands showroom and customer for smooth transaction of vehicle.
•Daily monitoring & acting upon Salik, RTA & Dubai Police account for regular updation of fines as per set process and forwarding the information to Lease Accounts unit.
•Liaising with third party agencies like Dubai Police and ALAC for efficient service delivery as per set process.
•Issuing invoices for EMI, Salik and Traffic Fines and issue receipt upon payment confirmation.
•Handling payment in Lease system for lease rental, traffic & salik and initiating Lease closure & generate Final Invoice & Sales Invoice.

Managing customer service function of the Corporate Banking unit.
•Carry out all branch administrative tasks, ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service, to both external and internal customers, and adhering to all appropriate process and procedures.
•Liaise with various departments within the bank and resolve queries and problems.
•Provide specialist information, guidance and advice to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.

Telesales agent for Cards Loyalty department which included loans, insurance, activation.
•Retain customers through complaint resolution and other enquiries in coordination with Complaints unit.
•Comply with the Staff Code of Conduct at all times to ensure a positive image of the Bank is presented to all customers both internal and external.