فوزي BOUCHERIT

Ten years of experiences in management and operating projects in France & Qatar, verifiable track record in rapid performance improvement through dynamic leadership, strategic planning and change management :

- Manage and maintain all year or seasonal lodging facilities.
- Confer and cooperate with other department managers to coordinate project facilities, such as Sales Department, Facility Management Department, Food & Beverage partners, Event Patners and other social activities.
- Answer questions regarding project policies and services and resolve customer's complaints and build on-going relationships, as and when required.
- Enforce smooth operation for all purchases of supplies such Facility Management and/or services from outside vendors.
- Communicate with other managers to plan large event.
- Oversee all operations of the properties to ensure that staff's actions meet set Brand standards.
- Maximize revenue and profit through adherence to cost and quality standards along with excellence operations and associate satisfaction as primary objectives.
- Monitor and ensure effective the Project's Quality Audit compliance.
- Inspect premise's rooms, public access areas, and outside grounds for cleanliness and appearance.
- Develop & Organize documents and reports for Client Head Office as needed.
- Establish Standard for personnel administration and performance, car park & event rates, advertising, publicity, credit and services.
- Work closely with Quality Certification Bodies to ensure safety, health and environmental standards are met throughout the operations
- Master the technicality of the systems under operations.
- Responsible for the control, welfare and administration of those assigned to the business area.
- Daily inspections to ensure the work is performed, report back regularly on daily, weekly, monthly and all performance standard.
- Effective day to day operational management.
- Coordinate with traffic management plans and cooperate with Authorities.
- Review & approve sales forecasting and strategic planning activities to ensure the sale and profitability of products, lines, or services, analyzing business developments and monitoring market trends.
- Develop accurate and agressive short & long range financial objectives for the properties in consistent with the strategic objectives of the Client.
- Develop and implement an effective Project Marketing & Sales Plan.
- Develop Food & Beverage offering to enhance the venue and make a destination.
- Effectively control the operational budget for area of responsibility and always be able to prove the values of each spend accordingly.
- Comply with financial and audit control procedures for the project.

We are responsible for making sure that buildings and their services meet the needs of the people that work in them. We are accountable for services such as cleaning, security, landscaping, MEP maintenance, water features, F&B kiosks supervision and parking.
We have to make sure the surrounding environment is in a suitable condition for our staff and regulard guests.

Another part of our role is financial:
Cut cost, improve staff productivity and increase ROI.
We must covers all the business aspects and their role in strategic planning to achieve our business objectives.

- Supporting the HR in recruiting, selecting, training, assigning, scheduling, coaching, counsel and discipline employees.
- Communicate job expectations; planning, monitoring, appraising and reviewing job contributions.
- Plan and review compensation actions; enforcing policies and procedures
- Contribute operations information and recommendations to strategic plans and reviews;
- Prepare and complete action plans;
- Implement production, productivity, quality and customer-service standards;
- Resolve problems;
- Complete audits;
- Identify trends
- Forecast requirements;
- Prepare an annual budget;
- Schedule expenditures;
- Analyze variances;
- Initiating corrective actions
- Develop operations systems by determining product handling and storage requirements;
- Develop, implement, enforce and evaluate policies and procedures;
- Develop processes for receiving product, equipment utilization, inventory management.
- Analyze process workflow, employee and space requirements and equipment layout;
- Implement changes
- Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures;
- Complying with legal regulations
- Update job knowledge by participating in educational opportunities;
- Reading professional publications;
- Maintaining personal networks;
Participating in professional organizations.
- Accomplish operations and organization mission by completing related results as needed.
- Meet or exceed operations labor budget expectations
- Manage staff levels, wages, hours;
- Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees;
- Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison; with utilities and local government agencies, such as fire, police, health and safety agencies;
- Manage relationships with key operations vendors;
- Track vendor pricing, rebates and service levels;
- Review and approve all operational invoices and ensure they are submitted for payment;
- Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site;
- Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints;
- Work closely with Head Office to set and/or implement policies, procedures and systems and to follow through with implementation;
- Communicate all operating policies and/or issues at department meetings;
- Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data and reduce sub-rental expenses;