faouzi zidi

 Responsible for creating the service sequence for all the departments (Recreation Facilities, Food & Beverage, Banquet & Conference and Meeting Rooms) and ensure that the team adheres to it for consistent service and better guest satisfaction.
 Support the Head of Hospitality in coordination of organizational and administrative function of the Operation and to monitor standard performance against business support and hospitality services.
 Ensure that Food & Beverage departments are strictly adhering to Abu Dhabi Food Control and Hazard Analysis Critical Control Points (HACCP) standards
 Conducting staff departmental meetings regularly, so as to ensure a proper flow of the communication and smooth functioning within the department.
 Communicate daily with other concerned departments to ensure they are aware of all VIP Arrivals and Special Requests.
 Make arrangements to welcome VIP guests and delegates and personally take ownership of their requirements and assisting them in their needs
 Coordinate with external service providers and ADIA, to ensure all the services meet the ADIA’s standard.
 Contribute to the preparation, negotiation and the review of contracts, RFP, RFQ, SOP, Policies and Procedures.
 Prepare and submit regular reports, documentation, and presentation for the superiors / managers.
 Assist with purchasing and recommendations of items.

 Overall in charge in organizing and coordinating Hotel Activities and general entertainment for the guests
 Liaised with Hotel Management to ensure complete customer satisfaction, from arranging recreation facility as well as arranging a variety of entertainment activities and events to Guests.
 Check the daily cleanliness of the area and arranging cleaner to insure that area should be clean & hygiene for guest use

• Supervise and lead the Daily Sports and Guest Entertainment Activities.
• Manage the Kids Entertainment Program.
• Handling Evening Programs as an MC / Host, Quiz Shows, Musicals, dancing and games.
• Ensure the High Standard of Hospitality and entertainment Service to all guests.
• Supervise the Guest Entertainment and Activities Program.

• Responsible for kid s club (8-10 years old)
• Responsible for the integration of the news members in the team
• Making programs and events for families and children
• Children shows, dances, sport activities
• Customers relation and services: being with the clients, resolving all kind of issues
• Moderating games and evening programs