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    mohammed al-faqih

    technical support engineer

    Diyar United Company

    Location:
    Kuwait - Hawali
    Education:
    Bachelor's degree, Computer Science
    Experience:
    4 years, 10 months

    Work Experience

    What's your work experience? Your experience is one of the most important sections in a CV.
    List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
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    technical support engineer

    Diyar United Company
    March 2014
    To Present
    Kuwait - Al Kuwait
    Installing and configuring pc’s -scanners - printers - laptops and operating systems and applications.

    Monitoring and maintaining computer systems.

    Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.

    Troubleshooting system and network problems and diagnosing and solving hardware or software faults.

    Supporting Windows 7, 8, 10 OS environment, Microsoft Office Suite including Office 365.

    Experience in supporting Mobile Devices.

    Providing support including procedural documentation and relevant reports.

    Supporting the roll-out of new applications.

    Setting up new users' accounts and profiles and dealing with password issues.

    Working continuously on a task until completion (or referral to third parties, if appropriate).

    Prioritizing and managing many open cases at one time.

    Working with CA Service Desk Manager to manage and close incidents, workflow tasks, changes work orders

    Computer Lab Supervisor & programmer

    zarqa university
    April 2012
    To March 2014
    Jordan - Zarqa
    - Asp.net/C# (MVC & Web Forms) Developer

    - Working under .net framework (c#.net - vb.net - asp.net)

    - Giving lectures in java & .net programming

    Troubleshooting for pc’s problems & printers.

    Supporting users for their frailer assets.

    Preventing maintenance for labs in weekly basis
    s.

    Extra years of experience not listed above:  None  

    Education

    What's your educational background?
    Let employers know more about your education; remember, be clear and concise.

    Bachelor's degree, Computer Science

    at Zarqa University
    Jordan - Zarqa
    Grade: 77.7 out of 100
    February 2012
    February 2012
    Bachelor degree in Computer Science with very good degree
    Zarqa University
    Az Zarqa - Jordan

    High school or equivalent, science

    at russifa secondary school
    Jordan - Zarqa
    August 2008

    Specialties & Skills

    programming

    troubleshooting and solve pc problem

    customer supprot

    High Level of Concentration and Commitment Patience

    Strong Oral, Written, and Interpersonal Communication

    Web Development

    technical support engineer

    Java Applets

    Languages

    Do you speak more than one language?
    For some jobs, fluency in one or more foreign languages is a plus, so add your language skills to get better results.

    Arabic

    Expert

    English

    Expert

    Training And Certifications

    Microsoft web developing with asp.net using c#.net.

    professional consultant academy
    Training
    October 2011 (40 hours)

    Microsoft desktop developing with VB.NET.

    professional consultant academy
    Training
    June 2011 (40 hours)

    CCNA

    zarqa university
    Training

    Duration: 10 hours

    French language for beginners.

    zarqa university
    Training
    June 2010 (18 hours)

    ITIL® Foundation Certificate

    Certificate
    Issued in: August 2014

    Microsoft® Certified Solutions Associate Windows Server 2012

    Certificate
    Issued in: August 2014

    Microsoft® Certified Solutions Expert Desktop Infrastructure

    Certificate
    Issued in: August 2014

    Microsoft Certified Professional

    Certificate
    Issued in: July 2014

    Hobbies and Interests

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    Help employers know more about you by looking at your hobbies and interests

    swimming

    reading books

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