technical support engineer
Diyar United Company
Monitoring and maintaining computer systems.
Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
Supporting Windows 7, 8, 10 OS environment, Microsoft Office Suite including Office 365.
Experience in supporting Mobile Devices.
Providing support including procedural documentation and relevant reports.
Supporting the roll-out of new applications.
Setting up new users' accounts and profiles and dealing with password issues.
Working continuously on a task until completion (or referral to third parties, if appropriate).
Prioritizing and managing many open cases at one time.
Working with CA Service Desk Manager to manage and close incidents, workflow tasks, changes work orders
Computer Lab Supervisor & programmer
- Working under .net framework (c#.net - vb.net - asp.net)
- Giving lectures in java & .net programming
Troubleshooting for pc’s problems & printers.
Supporting users for their frailer assets.
Preventing maintenance for labs in weekly basis
Extra years of experience not listed above: None