فرح بن عبد الله

Negotiate with and active clients to implement new

Define credit terms and the follow-up policy tailored to clients.
Manage the team responsible for collections.
Evaluate the creditworthiness of clients.
Calculate and set interest rates.
Oversee the processing of weekly, bi-weekly, and monthly
invoicing, A/R receipts, and payment requests.
Identify overdue accounts, develop a collection strategy, an
escalation plan, and standardize a process for identifying high
risk accounts before payment default.
Train and mentor new employees in credit and collections.
Collaborate with the legal department and the credit insurer to
track doubtful debts and make settlement recommendations.
Manage all analyses, reports, and audit requests related to
accounts receivable.
Team management \[Mauritius, Vietnam, South Africa, and
Colombia\].
Conduct rigorous analysis and interpretation of accounting
documents to assess the financial situation of clients.
Negotiate with clients in financial difficulty to establish suitable
repayment plans

Establishing the communication process between the various stakeholders
within the sales administration team.
Implementing various communication tools \[newsletter, satisfaction surveys\].
Pro viding training and coaching for teams \[collections and invoicing\].
Managing the ticketing tool made available to the team for daily exchanges.
Setting up internal procedures to ensure customer service quality and prompt
issue resolution.
Collaborating with all teams, managers, and executives to achieve a common
goal.

Conducting follow-ups via phone and written communication, sending formal notices when necessary.
Implementing amicable co llection processes and setting up payment plans to recover outstanding debts.
Actively participating in internal meetings to discuss collection strategies and share best practices with
colleagues.
Regularly monitoring established repayment plans and following up on missed deadlines.
Tracking customer accounts and payment due dates to identify overdue payments.
Producing periodic reports, ensuring data reliability and consistency.
Efficiently managing overdue customer accounts, contributing to the reduction of outstanding receivables.

Coordinator of the SOS IJRAAT Platform
\[Handling complaints from businesses facing administrative issues with the relevant authorities and
monitoring and updating administrative reforms\]
Project in collaboration with CIPE and the Tunisian government
Project Coordinator - IFC \[Administrative Procedures Simplification\] - Project with the World Bank
Project Manager - Leaders Academy \[Organizing training sessions for future candidates in Tunisias
first-ever municipal elections\] - Project with Microsoft
Overseeing all aspects of project management
Identifying potential challenges or risks and drafting project specifications
Monitoring project timelines and managing budgets
Organizing events

Following up with clients in arrears and seeking explanations for overdue payments.
Attempting to negotiate a solution with debtors to secure payment or establish a repayment plan.
Compiling and analyzing client case files.
Implementing pre-litigation procedures.
Conducting legal and regulatory monitoring.
Managing interactions with the legal department.