Farah Elabed

• Diagnose the clients specifications and wishes and suggest suitable travel packages or
services.
◦ Organize travels from beginning to end, through booking accommodation, securing
rental transportation etc.
• Supply travellers with pertinent information and useful travel/holiday
material
• Collect deposits and balances.
• Use promotional techniques and prepare promotional materials to sell itinerary tour
packages.
◦ Handle unforeseen problems and complaints and determine eligibility for money returns.
◦
Attend conferences to maintain familiarity with tourism trends.
• Maintain relationships with key persons
◦ Keep financial statements and documents.

• Payment processing: working and coordinating with all teams including the Finance
department.
◦ Maintains all reservation system elements to ensure accurate and up-to-date
information.
◦ Ensures that all special requests are handled efficiently and timely.
• Continually monitors all pertinent travel-related websites and OTAs to ensure.
◦ competitiveness
in both availability and price; communicates information to supervisor as needed.
◦
Communicates/coordinates property maintenance requests.
• Ability to fully use all PMS systems to retrieve necessary information online.

• Verify the guests payment method.
• Verify and imprint credit cards for authorization.
• compute all guest billings, and accurately post charges to guest rooms and house accounts.
◦ liaise
with necessary staff including finance to address any problems or complaints made by guests.
◦
Manage conference room bookings and scheduling.
• process accurate payment of guest account

• Assisting and advising customers who may be choosing from a variety of travel options.
◦ Making
reservations for customers based on their various requirements and budgetary allowances.
◦ Checking
the availability of accommodation or transportation on the customers desired travel dates.
◦ Helping
plan travel itineraries by suggesting local tourist attractions and places of interest.
◦ Processing
payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Selling and promoting reservation services.
• Answering any questions customers might have about the reservation process.
◦ Up-selling,
when appropriate, by informing customers of additional services or special packages, such as tour
tickets, travel insurance, or upgraded seats/accommodations.
• Providing support to customers who may need to amend or cancel a reservation.