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Farah Karam, Senior Communication Officer

Farah Karam

Senior Communication Officer·American University of Kuwait

Kuwait

Bachelor's degree, English Literature

Work experience

Total years of experience: 8 years, 1 months

Senior Communication Officer

January 2021 - January 2023

American University of Kuwait

As Salimiyah, Kuwait

January 2021 - January 2023

• Develop and implement comprehensive communication strategies that align with the
universitys objectives and branding guidelines.
• Serve as a primary point of contact for media relations, managing high-level relationships
with key media outlets, and coordinating press engagements for senior university
officials.
• Draft and oversee the creation of press releases, op-eds, speeches, articles, and other
communication materials for leadership, ensuring clarity, accuracy, and alignment with
institutional messaging.
• Manage large-scale campaigns and special communication projects, including events,
launches, and strategic initiatives to promote the universitys programs, research, and
thought leadership.
• Oversee content development for digital platforms, including the university website,
social media channels, and newsletters, ensuring the integration of multimedia and
interactive elements.
• Lead crisis communication efforts, working with leadership to develop key messages,
manage media inquiries, and guide the universitys response to critical issues.
• Analyze and report on communication metrics, providing insights into the effectiveness
of campaigns and recommending improvements for future initiatives.
• Collaborate with various university departments and external partners to ensure cohesive,
consistent, and effective communication strategies across all channels.
• Mentor and supervise junior communication staff, providing guidance, feedback, and
professional development opportunities.
• Stay up to date with trends and best practices in digital communication, higher education
marketing, and public relations.

Company industry:
Primary, Prep, & Secondary School

Communication Officer

January 2019 - January 2021

American University of Kuwait

As Salimiyah, Kuwait

January 2019 - January 2021

• Develop and implement communication strategies to support the universitys goals,
programs, and initiatives.
• Draft press releases, media advisories, newsletters, and speeches, ensuring consistent
and engaging messaging.
• Manage the universitys social media platforms, website content, and digital
presence, keeping all communications channels up to date.
• Collaborate with internal departments to promote events, programs, and achievements
to target audiences.
• Build and maintain relationships with national media outlets, responding to media
inquiries and facilitating interviews with university officials.
• Create and manage internal communications to keep faculty, staff, and students
informed and engaged.
• Assist in crisis communication efforts and provide strategic advice on reputational
management.
• Monitor media coverage and analyze public perception, preparing reports on the
effectiveness of communication efforts.
• Organize and support public relations events, media tours, and press conferences to
elevate the universitys profile.
• Work on special projects and campaigns that promote the universitys unique
offerings and strengths.

Company industry:
Higher Education

Digital and Social Media Coordinator

January 2017 - January 2019

American University of Kuwait

As Salimiyah, Kuwait

January 2017 - January 2019

• Plan, create, schedule, and publish content across multiple social media platforms
(Instagram, Facebook, Twitter/X, Snapchat, LinkedIn, TikTok, etc.).
• Create and ensure the application of social media policies across all platforms.
• Monitor, moderate, and respond to audience comments and messages in a timely and
professional manner.
• Run and manage the universitys account on social media management platform:
Hootsuite
• Develop platform-specific strategies to increase engagement, followers, and overall
reach.
• Ensure all digital content adheres to institutional branding and communication guidelines.
• Coordinate with PR and Marketing personnel to create advertising campaigns.
• Manage all visual and textual content on the university website and portal.
• Coordinate with the web developer and web designer to improve and restructure the
universitys website.
• Coordinate with the photographer/videographer and graphic designers to produce content
for university publications and social media.
• Track performance metrics, analyze trends, and prepare regular reports on KPIs such as
engagement, reach, and conversions.

Company industry:
Primary, Prep, & Secondary School

Executive Assistant

January 2015 - January 2017

The American University of Kuwait

As Salimiyah, Kuwait

January 2015 - January 2017

• Assist in writing and editing e-mails, annual reports, policies and contracts.
• Scheduling meetings and managing my boss calendar.
• Coordinate with other departments regarding space reservation for events on campus.
• Various tasks to assist the PR & marketing department (writing and editing press
releases, creating and editing website content, editing university publications such as
brochures, catalogs, advertisements, handbooks etc.)
• Assist the PR & marketing department in organizing and running events on campus.
• Performing administrative tasks such as filing, organizing office supplies, updating event
schedules etc.

Company industry:
Higher Education

Student Activities Officer

January 2015 - March 2015

The American University of the Middle East

Kuwait

January 2015 - March 2015

Company industry:
Primary, Prep, & Secondary School
Job role:
Other

Student Activities Officer

January 2015 - January 2015

American University of the Middle East

Kuwait

January 2015 - January 2015

• Managing two university societies (Engineering Society & Business Society) whereby I
supervise their meetings, events, and recruitment.
• Organizing and supervising student-run and university-run events on campus, such as the
annual talent show, cultural showcase, and winter bazaar.
• Writing press releases covering university events and announcements.
• Creating and editing content on the universitys website.
• Editing content on university posters, brochures and advertisements.
• Review and approve student proposals for events held on campus.
• Performing administrative tasks such as filing, organizing office supplies, updating event
schedules etc.

Company industry:
Primary, Prep, & Secondary School

Education

The American University of Kuwait

June 2014

June 2014

Bachelor's degree, English Literature

Kuwait

GPA (point): 3.2 out of 4

GPA (point): 3.2 out of 4

American University of Kuwait

June 2014

June 2014

Bachelor's degree, English Literature

Kuwait

The British School of Kuwait

June 2008

June 2008

High school or equivalent, IGCSE

Kuwait

the british school of kuwait

June 2008

June 2008

High school or equivalent, IGCSE

Kuwait

Skills

Organisational Skills

Expert

Writing

Expert

Editing

Expert

Media

Expert

Mass Communication

Expert

Teaching

Intermediate

Writing

Expert

COMMUNICATIONS

Expert

COMMUNICATION STRATEGIES

Intermediate

CONTENT CREATION

Intermediate

CRISIS MANAGEMENT

Intermediate

DIGITAL MARKETING

Intermediate

MARKETING

Intermediate

MEDIA RELATIONS

Intermediate

PUBLIC RELATIONS

Intermediate

SOCIAL MEDIA MANAGEMENT

Intermediate

STRATEGIC COMMUNICATION

Intermediate

Research

Beginner

Media

Expert

Mass Communication

Expert

Organisational Skills

Expert

Editing

Expert

Languages

Arabic

Intermediate

English

Expert

Memberships

Sigma Tau Delta- International English Honor Society

Secretary of Alpha Rho Eta Chapter

February 2014

Training and Certifications

Certifications
Public Relations course
Copywriting and Editing course
Graduate Certificate in Communication
Public Relations
Jun 2017
Proofreading & Copyediting
May 2017

Training
Website Content Admin Essential
Kentico
Apr 2017
Teaching Assistant
The American University of Kuwait
Sep 2012

Hobbies and interests

Travel
Creative writing
Reading